Aleema bacchus
North York,ON
Summary
Legal professional with strong focus on administrative and clerical support in fast-paced environments. Skilled in managing legal documents, coordinating schedules, and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and client satisfaction.
s positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
08.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative - Work from home temporary
Xfinity Media Ltd
08.2020 - 11.2020
- Active listening.
- Ability to adapt and relate to clients on matters that met their needs to feel comfortable.
- Attentiveness to calls about matters regarding phone plans and device options.
- Conflict resolution.
- Decision-making with client and team about product.
- Assisted customers with a warm and professional attitude
- Processed orders, exchanges and customer transactions.
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls.
- Performed data entry for customer information and shipments.
- Provided technical support for devices.
Data Entry Clerk (Contract)
Intact Insurance
02.2017 - 08.2017
- Excellent typing skills of 50-60 words per minute.
- Knowledge of computer database software like Microsoft Excel.
- Data conversion and calculation for automobile and home insurance policies.
- Comfortable working independently with minimal supervision.
- Ability to problem solve client file of missing information via customer support.
Customer Service Representative/Technical Support
Millenium 1 Solutions
01.2014 - 09.2014
- Ability to convey empathy to customer in a professional manner.
- Verbal and written communication.
- Emotional Intelligence.
- Data entry of customers information.
- Product knowledge about device, plans, courier services, and lost damage or stolen devices.
- Ability to educate new Cricket clients about E-securitel Insurance for product and devices.
Sales Associate
Bombay & Co
10.2013 - 01.2014
- Assisted management with daily inventory logs
- Christmas sale's and new product knowledge
- POS system
- Greeted customers in a pleasant manner
- Maintained fixtures
- Restocking
- Call intake for customer inquiries
Data Entry Clerk (short term, agency)
Window City Industries Ltd
08.2013 - 10.2013
- Date entry
- Order entry
- Product knowledge of doors and windows
- Assisted management with filing and Xerox
Personal Support Worker (on call)
Homeinstead Senior Care, George Brown Placement, private sector
06.2008 - 08.2013
- Use of Hoyer lift
- Standing lift
- Yearly CPR and AED with First Aid certification
- Assisted with grooming and hygienic routines
- Assisted with dressings (wounds, injuries, abrasions, sores)
- Assisted with medication, oxygen and insulin usage
- Wheel chair access knowledge
- Prepared meals for clients
- Comforted clients with walks or activities
- Comforted client's families about expectations of family loss
- Hospice Care - sanitized medical equipment
- Long Term Care - assisted with hygiene routine and meals
- Retirement Home Care - assisted with hospital visits and clinician at home visits
Data Entry Clerk/Receptionist (maternity leave cover)
Vitran Express
07.2012 - 09.2012
- Use of AS400
- Dispatched calls to truckers regarding route
- Attention to detail
- Directed calls to sales or business
- Data entry for truck load and carrier
Data Entry Clerk (Contract)
Spin Master
06.2011 - 11.2011
- Tested toys
- Weekly meetings about products and marketing
- Use of Microsoft Office, Outlook and Excel
- Input data in daily excel spreadsheet
- Use of internal messenger
- Updated missing data from items
Receptionist/Administrative Assistant
Mazda, Honda, and Volkswagen
02.2008 - 02.2011
- Dispatch shuttle service for customers
- Part time Reception duties
- Invoicing
- Filing
- Deposit and warranty invoicing
- Xeroxing
- Greeted customers in a professional and kind manner
- Product knowledge of the dealership and services to offer
- Outlook use
- POS system
Retail Sales Associate
Fairweather Ltd.
12.2004 - 12.2009
- Communication, team, and interpersonal skills.
- Demonstrate patience and understanding.
- Ensure customer satisfaction, and resolve customer complaints.
- Cashier.
- Inventory.
- Closing and opening store.
- Counting till end of day.
- Mail drop off.
- General inquiries about stock via phone or email.
People Greeter (summer job)
Harveys & Swiss Chalet
06.2003 - 09.2003
- Greeted customers
- Garnisher for desserts and side trays
- Assisted waiter's during busy hours
- Displayed weekend specials
- Opened pantry for the weekend
Education
DCS / DEC - Law Clerk/Legal Assistant
Humber College
Etobicoke, ON12.2018
DCS / DEC - Personal Support Worker/General Arts and Science
George Brown City College
Toronto, ON06.2008
Secondary School - Math, Liberal Arts & Sciences - OSSD
Western Tech/West Toronto Collegiate
Toronto, ON06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Computer proficiency
- Call center experience
- Relationship building
- Microsoft Excel
- Calendar management
- Legal document preparation
- Administrative support
- Writing and editing
- Legal/Court processes
- Legal research
- Customer relationship management (CRM)
- De-escalation techniques
- Document preparation
- Proofreading
- Legal terminology
- Exceptional telephone etiquette
- Document editing
- Proficient in MS office
- Good judgment and decision making
- Scheduling
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Interests
- Avid Reader
- Gardening
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Customer Service Representative
Bill Gosling Outsourcing
08.2022 - 10.2022
Customer Service Representative - Work from home temporary
Xfinity Media Ltd
08.2020 - 11.2020
Data Entry Clerk (Contract)
Intact Insurance
02.2017 - 08.2017
Customer Service Representative/Technical Support
Millenium 1 Solutions
01.2014 - 09.2014
Sales Associate
Bombay & Co
10.2013 - 01.2014
Data Entry Clerk (short term, agency)
Window City Industries Ltd
08.2013 - 10.2013
Data Entry Clerk/Receptionist (maternity leave cover)
Vitran Express
07.2012 - 09.2012
Data Entry Clerk (Contract)
Spin Master
06.2011 - 11.2011
Personal Support Worker (on call)
Homeinstead Senior Care, George Brown Placement, private sector
06.2008 - 08.2013
Receptionist/Administrative Assistant
Mazda, Honda, and Volkswagen
02.2008 - 02.2011
Retail Sales Associate
Fairweather Ltd.
12.2004 - 12.2009
People Greeter (summer job)
Harveys & Swiss Chalet
06.2003 - 09.2003
DCS / DEC - Personal Support Worker/General Arts and Science
George Brown City College
Secondary School - Math, Liberal Arts & Sciences - OSSD
Western Tech/West Toronto Collegiate
DCS / DEC - Law Clerk/Legal Assistant
Humber College
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