Elson Ricafrente
New Westminster,BC
Summary
Highly skilled and process-oriented IT professional with a proven track record in networking. Expertise across all phases of system administration, including software, hardware, and network installation and configuration. Proficient in project coordination, server configuration management, and network administration.
Overview
19
19
years of professional experience
Work History
Associate Support Analyst
Lululemon
Vancouver, British Columbia
06.2023 - Current
- Provided technical support to clients via telephone and email, resolving complex issues.
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
- Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
Distribution Center Associate
Aritzia
New Westminster, British Columbia
05.2022 - 06.2023
- Received, sorted, and stored incoming items in designated areas.
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Monitored inventory levels and restocked shelves as needed.
- Utilized RF scanners to track products throughout the warehouse.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Ensured compliance with safety regulations while operating equipment.
- Performed routine maintenance on warehouse machinery as directed.
- Provided assistance during peak periods of high volume order fulfillment.
System Administrator
SM Investments Corporation
Pasay City, Philippines
07.2019 - 08.2020
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Developed scripts to automate routine tasks.
- Performed regular backups of critical data and documents.
- Analyzed system logs to identify suspicious activities or anomalies.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Generated reports on server usage statistics and capacity planning metrics.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Managed email routing and internal message protocols to support reliable delivery of communications.
Associate Service Desk Analyst
VISA Business Processing Center Corp.
Pasay City, Philippines
03.2017 - 07.2019
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Troubleshooted and resolved hardware, software, network, and peripheral device problems.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
IT Infrastructure Support L3
EMAPTA Versatile SErvices INc.
Makati City, Philippines
06.2016 - 12.2016
- Designed and implemented enterprise network infrastructures to achieve business functionality.
- Implemented security controls for hardware and software solutions according to client's data protection policies.
- Analyze and review network communications within the operating environment to ensure proper protocol and port management, access, and use.
- Monitored system integrity and availability, reviewed logs, and verified job completion for backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
Remote Support Engineer
LanWorks PTE. LTD.
Makati City, Philippines
07.2015 - 02.2016
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
- Installed and configured operating systems including Windows Server 2008, 2012, 2016.
- Managed user accounts on domain controllers using Active Directory.
- Monitored system performance to ensure optimal functioning of services.
- Created knowledge base documents for frequently asked questions.
- Maintained inventory of all equipment used by the company's staff.
Proprietor
Hyperion Trading
Rosario Cavite, Philippines
05.2014 - 03.2015
- Developed and implemented business strategies to increase sales and profits.
- Analyzed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
- Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
- Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
- Recruited qualified personnel through job postings, interviews, background checks.
- Researched potential competitors' pricing structure in order to adjust prices accordingly.
IT Services Officer
Shopping Center Management Corporation
Bacoor City, Philippines
08.2009 - 06.2014
- Maintained and monitored the health of the Active Directory Environment, DNS, DHCP, and Group Policy.
- Monitored, documented, and evaluated workload and capacity of IT resources (HW and SW) to assess the feasibility of expanding or enhancing computer operations.
- Installed and configured various computer components including hardware, software, systems, networks, printers and scanners.
- Demonstrated expertise in swiftly resolving various hardware and software problems for users.
- Assisted with network configuration and troubleshooting of LAN and WAN issues.
- Performed system backups, restores, disk space management, file transfers.
- Conducted periodic maintenance activities such as patching servers or updating antivirus definitions.
Manufacturing Technician
Intel Technology Philippines
Gen. Trias Cavite, Philippines
04.2005 - 08.2007
- Performed preventative maintenance on manufacturing equipment and machinery.
- Assisted with troubleshooting issues related to the manufacture of products.
- Ensured compliance with all safety regulations while operating machinery.
- Calibrated measuring devices such as micrometers, calipers.
- Used hand tools, power tools and measurement devices to perform production operations.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Troubleshot problems with equipment, devices and products.
Education
Post-Baccalaureate Diploma - CIS major in Cyber Security
Douglas College
New Westminster, BC08-2024
Bachelor of Science - Electronics And Communications Engineering
San Sebastian College - Recoletos
Cavite City, Philippines03-2004
Skills
- User Account Management
- Application support
- System Administration
- Incident Management
- Remote Support
- Failure resolution
- Call Management
- Technical assistance
- Trend Analysis
- Troubleshooting and diagnostics
- Training and coaching
- Security Protocols
- Virtualization Technologies
Timeline
Associate Support Analyst
Lululemon
06.2023 - Current
Distribution Center Associate
Aritzia
05.2022 - 06.2023
System Administrator
SM Investments Corporation
07.2019 - 08.2020
Associate Service Desk Analyst
VISA Business Processing Center Corp.
03.2017 - 07.2019
IT Infrastructure Support L3
EMAPTA Versatile SErvices INc.
06.2016 - 12.2016
Remote Support Engineer
LanWorks PTE. LTD.
07.2015 - 02.2016
Proprietor
Hyperion Trading
05.2014 - 03.2015
IT Services Officer
Shopping Center Management Corporation
08.2009 - 06.2014
Manufacturing Technician
Intel Technology Philippines
04.2005 - 08.2007
Post-Baccalaureate Diploma - CIS major in Cyber Security
Douglas College
Bachelor of Science - Electronics And Communications Engineering
San Sebastian College - Recoletos
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