Elsie Nzelle Njikang
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Mahima Douala
01.2019 - 08.2023
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Kindergarten Teacher
Canaris Douala
08.2007 - 08.2023
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Evaluated student progress regularly through formative assessments to inform instructional decisions.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
Education
No Degree - Education
Government Teacher's Training College
Buea Cameroon06.2006
Skills
- Product Knowledge
- Customer Relationship Management (CRM)
- Store maintenance
- Building rapport
- Complaint resolution
- Conflict resolution
Timeline
Customer Service Representative
Mahima Douala
01.2019 - 08.2023
Kindergarten Teacher
Canaris Douala
08.2007 - 08.2023
No Degree - Education
Government Teacher's Training College
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