Elsa Nadal
Montreal
Summary
Committed professional who ensures customer satisfaction by providing exceptional and helpful service. Ready to help team achieve company goals. Excellent communication skills in both French and English. Organized and efficient at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Dog Groomer
Bon En Tit'os
04.2017 - Current
- Implemented new dog grooming service at pet store and built up client base. Developed strong relationships with clients, creating trust in the quality of dog grooming services.
- Improved customer relations, by communicating with clients over the phone and in person to provide accurate information on services, pricing, and booking appointments.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Developed dog grooming training for students on how to groom and desensitize dogs. Provided side by side coaching and background information on various cuts and techniques.
- Skillfully managed difficult pets using specific handling techniques and patience, ensuring a stress-free experience for the owners and their dogs.
- Educated clients on proper at-home pet care, promoting healthy habits between visits.
Dog Daycare Attendant
Doggy Day
01.2019 - 02.2020
- Welcomed new owners and pets to the service. Provided helpful advice to new and existing customers about their dog's behaviour and proper animal care.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases. Ensured safe conditions and reported potential hazards to manager.
- Provided small grooming services such as nail clippings or brushing during their stay.
Sales Associate
Square Mobile
11.2016 - 01.2017
- Provided product information to customers on phones, accessories and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized shelves to maintain the stores visual appeal, and promote specific products.
- Installed screen protectors and cases for customers after purchase.
- Engaged with customers to build rapport and loyalty.
Restaurant Hostess
Sushi Palace
07.2016 - 10.2016
- Demonstrated multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained balanced cash drawer with correct money and documentation.
Sales Associate
Nature's Pet Centre (Westmount)
04.2015 - 03.2016
- Worked with customers to find a suitable pet and /or products. Provided information about various animals and their care.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained new sales team associates in pet product knowledge
- Took care of animals in store.
Education
Dog Grooming -
Spa Bete VIP Plateau
01.2017
Professional Hair Stylist -
Aveda Institute
03.2015
High School Diploma -
Heritage Academy
01.2014
Makeup Artist Course -
Paramita
01.2014
Art School -
Ottawa School Of Art
01.2011
Skills
- Bilingual (Fluent in French & English)
- Excellent customer service
- Organizational skills
- Great at building strong relationships
- Strong communication skills
- Easy to get along with
- Good time management
- Problem-solving abilities
Languages
English
French
References
- Mathilde Cormier 514-903-6430 - Owner and Manager "Bon En Tit'os" (Current Job)
- Catherine Tessier 450-612-1340 - Manager "Doggy Day"
Interests
I've always been really interested in becoming a flight attendant I'm very adventurous and love meeting new people Traveling has always been a passion of mine I've traveled to 19 different countries I love documenting and sharing my travel experiences
Timeline
Dog Daycare Attendant
Doggy Day
01.2019 - 02.2020
Dog Groomer
Bon En Tit'os
04.2017 - Current
Sales Associate
Square Mobile
11.2016 - 01.2017
Restaurant Hostess
Sushi Palace
07.2016 - 10.2016
Sales Associate
Nature's Pet Centre (Westmount)
04.2015 - 03.2016
Professional Hair Stylist -
Aveda Institute
High School Diploma -
Heritage Academy
Makeup Artist Course -
Paramita
Art School -
Ottawa School Of Art
Dog Grooming -
Spa Bete VIP Plateau
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