Elsa Nadal

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• Improved customer relations, by communicating with clients over the phone and in person to provide accurate information on services, pricing, and booking appointments.
• Developed strong relationships with clients, creating trust in the quality of my grooming services.
• Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
• Provided training for interns on how to groom and desensitize dogs.
• Maintained a clean and safe work environment for pet care and customer satisfaction.
• Skillfully managed difficult pets using patience and specific handling techniques, ensuring a stress-free experience for the owners and their dogs.
• Educated clients on proper at-home pet care, promoting healthy habits between visits.

• Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
• Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Educated visitors and staff on proper animal care and handling.
• Provided small grooming services such as nail clippings or brushing during their stay.

• Sold customers phones & accessories such as screen protectors and cases.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds.
• Organized shelves to maintain the stores visual appeal, and promote specific products.
• Installed screen protectors and cases for customers after purchase.
• Engaged with customers to build rapport and loyalty.

• Maintained balanced cash drawer with correct money and documentation.
• Demonstrated multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Solved customer challenges by offering relevant products and services.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained new sales team associates in pet product knowledge
• Took care of animals in store.