ELO UGWU
EBMO FLOW
Toronto,Canada
3
years of professional experience
Motivated marketing professional with a strong foundation in content marketing, email marketing, audience research and interdisciplinary research. Skilled in using performance data and analytics to inform marketing decisions, optimize campaigns, and improve engagement across digital channels. Seeking advanced, applied training in digital & content marketing to strengthen technical expertise and confidently make data-driven marketing decisions that deliver measurable results.
Work History
Inbound Sales Agent
1 Year 11 Months- Averaged 14+ daily lead conversions by guiding callers through the booking process with clarity, empathy and product knowledge while maintaining an average conversion rate of 80%
- Built strong rapport with customers, tailoring service recommendations to drive revenue and repeat business.
- Utilized CRM tools to accurately document customer interactions, ensuring seamless communication and follow-up.
- Collaborated with peers and management to drive process improvements & enhance the customer service experience.
Marketing Coordinator
2 Years 1 Month- Develop and manage digital content strategy for a menstrual-care startup.
- Conduct market research to identify market gaps, refine brand messaging and audience engagement.
- Lead creative direction and content planning across platforms, ensuring brand consistency and growth.
- Played a key role in securing early grant funding through targeted outreach.
- Create and post visual content and engage with followers to build community
Digital Marketing Intern
3 Months- Composed email newsletters, achieving a 61.6% open rate by leveraging data-driven insights.
- Directed influencer marketing campaigns on TikTok, generating user-generated content and increasing engagement by 7%.
- Executed comprehensive paid Instagram ads, driving 12% higher engagement and 200+ new followers within 3 months.
- Organized virtual events to increase brand awareness and drive engagement in LinkedIn group with 10K+ members.
- Collaborated with marketing team to publish marketing materials such as press releases, white papers and event assets
- Project Management: Experienced in fostering team collaboration and utilizing HubSpot, Zoom, Slack, Notion and Asana when working cross-functionally and extremely knowledgeable in all major office suites (Ms Office, G-Suite)
- E-commerce/SEM: Seasoned operator of MailChimp and Semrush
- Key Marketing Skills: SEO, Research/Analysis, Email Marketing, Influencer Marketing, Social Media
Education
DIGITAL MARKETING NANODEGREE
Focused on digital strategy, content development, and analytics
BACHELOR OF ARTS - Interdisciplinary Social Sciences
- Specialized in social theory and research methods examining culture and identity.
- Gained analytical and critical reasoning skills relevant to communication research.
Skills
Social Media & Design: Twitter
Instagram
TikTok
YouTube
Facebook and skilled creator in Canva and Adobe Photoshop
Analytics: Confident building complex equations to reach data-driven solutions in Excel
Customer service
Detail-oriented
Relationship building
Teamwork and collaboration
Planning and coordinating
Timeline
Marketing Coordinator
EBMO FLOW
08.2024 - CurrentRead More
Inbound Sales Agent
1-800-GOT-JUNK?
07.2024 - 06.2026Read More
Digital Marketing Intern
SKY SOCIETY
03.2023 - 06.2023Read More
York University
BACHELOR OF ARTS from Interdisciplinary Social Sciences
Read More
Udacity
DIGITAL MARKETING NANODEGREE
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