Elmira Sliepynin
Edmonton
Summary
Highly organized professional with experience in the transportation industry. Adept at managing multiple tasks, resolving customer issues quickly and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Hamton Inn and Suites by Hilton
11.2022 - Current
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Managed staff of 9 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.
Supervisor Dispatcher
Krymavtotrans
03.2015 - 02.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Secondary English Teacher
Simferopol Gymnasium 9
09.2006 - 06.2007
- Managed classroom behavior effectively through proactive strategies such as setting clear expectations and consequences for misconduct while also reinforcing positive behaviors.
- Organized extracurricular activities such as clubs or tutoring sessions to further engage students in the subject matter outside of regular class time.
- Differentiated instruction for diverse learners, providing tailored support for individual student needs and objectives.
- Collaborated with colleagues to develop interdisciplinary units, fostering critical thinking and connections between subjects.
Education
Master of Art (M.A.) - English and French Language and Literature
V.I.Vernadsky Taurida National University
06.2004
Skills
- Organizational skills
- Adaptability and Flexibility
- Customer service focus
- Multitasking
- Documentation and reporting
- Personnel leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Conflict resolution
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working
English
Full Professional
Certification
Ministry of education and science of ukraine
Certifications; work in the professional field of study, teaching, scientific work.
Practical studies -4 weeks, pre-graduation practice -4 weeks
Certificate : Specialist- KP25489738
Timeline
Housekeeping Team Leader
Hamton Inn and Suites by Hilton
11.2022 - Current
Supervisor Dispatcher
Krymavtotrans
03.2015 - 02.2022
Secondary English Teacher
Simferopol Gymnasium 9
09.2006 - 06.2007
Master of Art (M.A.) - English and French Language and Literature
V.I.Vernadsky Taurida National University
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