Baldev Kafle
Prince Rupert,BC
Summary
Adept at elevating guest experiences through meticulous housekeeping and exceptional leadership, I significantly improved hotel ratings at Crest Hotel LP. My expertise in inventory management and staff training, coupled with a strong focus on customer service and problem-solving, has consistently enhanced operational efficiency and guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Crest Hotel LP
09.2023 - Current
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of Number housekeepers.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collaborated with management to develop and implement effective inventory control systems for cleaning supplies and linens.
- Created a performance evaluation system that allowed for regular feedback and acknowledgment, boosting employee productivity as well as job satisfaction.
- Coordinated with maintenance staff to schedule repairs or replacements as needed, minimizing disruptions to guests'' stays.
- Completed schedules, shift reports, and other business documentation.
- Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeping Room Attendant
Crest Hotel LP
10.2022 - 09.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping Room Attendant
Hotel Maxx PVT.LTD
02.2019 - 07.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Responded to requests from patrons for linens and toiletries.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Laundry Helper
Hotel Maxx PVT. LTD
03.2018 - 10.2019
- Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
- Improved customer satisfaction with prompt and courteous assistance when processing drop-off and pick-up orders.
- Ensured consistent quality control by inspecting all laundered items for cleanliness and damage before returning them to customers.
- Operated various types of laundry equipment, including washers, dryers, and pressing machines, to ensure optimal results for each load.
- Collaborated with team members to complete large-scale commercial laundry projects on time and within budget constraints.
- Enhanced laundry efficiency by sorting and organizing items according to different washing needs.
- Examined dried clothes to identify stains, tears and issues.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated machines correctly by following machine instructions and safety regulations.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Cleaned machine filters and lubricated equipment.
- Monitored customer laundry loads to reach proper wash cycle times.
- Observed and adjusted machine cycle times, achieving quality results.
- Tested machines and made minor adjustments, keeping equipment functional.
Education
Bachelor Of Science - Physics
Trichandra Multiple Campus
Kathmandu, Nepal11.2021
High School - Science
Modern Public Higher Secondary School
Nepalgunj, Banke, Nepal07.2016
Skills
- Housekeeping knowledge
- Customer service focus
- Customer service-focused
- Work Inspection
- Cleaning techniques
- Chemical Handling
- Workload Management
- Team building expertise
- Room examination
- Laundry operations
- Strong leadership
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Guest Service and Support
- Flexible Schedule
- Health and safety compliance
- Professionalism
- Safe Chemical Handling
- Staff Training
- Time management abilities
Languages
English
Hindi
Nepali
Certification
WHMIS
Timeline
Housekeeping Team Leader
Crest Hotel LP
09.2023 - Current
Housekeeping Room Attendant
Crest Hotel LP
10.2022 - 09.2023
Housekeeping Room Attendant
Hotel Maxx PVT.LTD
02.2019 - 07.2021
Laundry Helper
Hotel Maxx PVT. LTD
03.2018 - 10.2019
Bachelor Of Science - Physics
Trichandra Multiple Campus
High School - Science
Modern Public Higher Secondary School
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