Elma Clarke
Toronto,ON
Summary
Dynamic manager with a proven track record at Popeye's Restaurants, excelling in team leadership and strategic planning. Enhanced operational efficiency through effective staff training and complex problem-solving, resulting in improved customer satisfaction. Skilled in documentation and reporting, fostering strong relationships to drive business growth and maintain high standards of service.
Overview
27
27
years of professional experience
Work History
Manager
Popeye's Restaurants
03.2015 - 01.2025
- Assisted in daily operations, ensuring adherence to safety protocols and standard procedures.
- Supported team members by managing inventory levels and maintaining equipment functionality.
- Collaborated with colleagues to streamline workflow processes and enhance operational efficiency.
- Participated in training sessions, developing knowledge of tools and systems used in management activities.
- Maintained organized documentation for compliance with company policies and industry regulations.
- Contributed to problem-solving discussions, identifying areas for improvement within operational tasks.
- Engaged in routine assessments of performance metrics to support data-driven decision-making processes.
- Fostered positive communication among team members, promoting a collaborative work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Psw
Med- Nursing Agency
Kingstown St Vincent
09.1997 - 12.2000
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications and monitored health conditions according to care plans.
- Developed personalized care plans in collaboration with healthcare professionals.
- Trained new staff on protocols for patient care and safety procedures.
- Implemented strategies to enhance client engagement and emotional well-being.
- Coordinated transportation for clients to medical appointments and community events.
- Documented client progress and communicated effectively with families and caregivers.
- Advocated for client needs, ensuring access to necessary resources and services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Advocated for client rights while navigating various healthcare systems settings.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
No Degree - Nursing Psw
Medix College
03-2010
High School Diploma -
North Union Secondary School
St Vincent06-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
Languages
English
Full Professional
Timeline
Manager
Popeye's Restaurants
03.2015 - 01.2025
Psw
Med- Nursing Agency
09.1997 - 12.2000
No Degree - Nursing Psw
Medix College
High School Diploma -
North Union Secondary School