Summary
Overview
Work History
Education
Skills
Timeline
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ELMA CALINAWAN

Fernie

Summary

Passionate Food Counter Attendant with 5 years of experience in the food industry and a strong foundation in hospitality management, with a proven ability to deliver exceptional customer service and drive operational efficiency.

Overview

7
7
years of professional experience

Work History

Front Counter Attendant

Dairy Queen Grill & Chill
07.2024 - Current
  • Greeted customers and provided exceptional service to enhance their experience.
  • Operated cash register efficiently for processing transactions and handling payments.
  • Maintained cleanliness and organization of front counter area/drive-thru area to ensure a welcoming environment.
  • Managed multiple tasks in high-volume environment.
  • Boosted sales through upselling menu items and promoting daily specials to customers.
  • Assisted in inventory management by restocking supplies and monitoring product levels.

Front Desk & Houskeeping Attendant Intern

Microtel by Wyndham Eagle Ridge
03.2023 - 05.2023
  • Managed guest check-in and check-out processes efficiently.
  • Assisted in resolving guest inquiries and complaints promptly.
  • Coordinated room assignments based on guest preferences and availability.
  • Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.
  • Maintained cleanliness and organization of the hotel consistently.

Service Crew Member

Jollibee Foods Corporations
04.2018 - 11.2022


  • Taking orders and receiving payments
  • Responding to customers complaint, inquiries, and resolving issues whenever possible
  • Assembling products
  • Dispatching of pending orders
  • Implementing Food Safety and Cleanliness

Education

Bachelor of Science - Hospitality Management

Cavite State University - Bacoor Campus
Philippines
09-2023

Skills

  • Compassionate understanding
  • Hygiene compliance measures
  • Effective multitasking
  • Adaptability to change
  • Warm and engaging attitude
  • Dependable work ethic

Timeline

Front Counter Attendant

Dairy Queen Grill & Chill
07.2024 - Current

Front Desk & Houskeeping Attendant Intern

Microtel by Wyndham Eagle Ridge
03.2023 - 05.2023

Service Crew Member

Jollibee Foods Corporations
04.2018 - 11.2022

Bachelor of Science - Hospitality Management

Cavite State University - Bacoor Campus

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ELMA CALINAWAN