Elliott Proude
Calgary,AB
Summary
Dynamic professional with a proven track record at YMCA Calgary, excelling in crisis management and team leadership. Successfully enhanced operational efficiency through strategic scheduling and relationship building, while driving revenue generation and customer engagement. Passionate about fostering inclusive environments and optimizing client experiences in fast-paced settings.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Booking Supervisor
YMCA Calgary
05.2023 - Current
- Developed strong relationships with management through strategic scheduling and effective communication.
- Scheduled and facilitated all facility rentals for outside groups, ensuring seamless operations.
- Led DEI, health and safety, external partnerships, and leadership committees.
- Proactively resolved scheduling conflicts to enhance efficiency and profitability.
- Compiled monthly reports on statistics, budgeting, and facility usage.
- Maintained high-profile client relationships in the entertainment industry through consistent engagement.
- Sought new clients to optimize space allocation and maximize utilization.
- Implemented marketing strategies to promote clients and boost visibility.
Guest Relations Manager, Co-chair of Health & Safety Committee
Westside Recreation
07.2015 - Current
- Developed and implemented strategies to ensure guest safety and security.
- Conducted regular staff training sessions on customer service practices.
- Provided personalized activity recommendations based on in-depth client conversations.
- Efficiently responded to guest inquiries via phone, email, and in-person.
- Maintained impartiality during meetings and decision-making processes.
- Managed financial, operational, and human resources to enhance business performance.
- Presented comprehensive business plans and forecasts to board of directors.
- Led customer service team in minimizing staffing while preparing for post-COVID-19 re-opening.
- Software: Perfect Mind (Class/Membership Management), Makeshift (Scheduling), EZFacility (Exercise Bookings)
Office Manager
Mmonarch Messenger
10.2011 - 07.2013
- Oversaw office inventory management, including ordering, requisitions, stocking, and receiving shipments.
- Established team priorities, maintained schedules, and monitored performance metrics.
Education
High school diploma -
James Fowler High School
Calgary, AB06-2005
Skills
- Crisis management
- Revenue generation
- Payment processing
- Venue selection
- Schedule organization
- Customer engagement
- Loyalty cultivation
- Team leadership
- Event marketing
- Fundraising
- Staff oversight
- Business development
Certification
First Aid & CPR Level C - Current
Pronouns
SHE/HER
Languages
English
Timeline
Booking Supervisor
YMCA Calgary
05.2023 - Current
Guest Relations Manager, Co-chair of Health & Safety Committee
Westside Recreation
07.2015 - Current
Office Manager
Mmonarch Messenger
10.2011 - 07.2013
High school diploma -
James Fowler High School