Elliott Proude
Calgary
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Booking Supervisor
YMCA Calgary
05.2023 - Current
- Work on various committees such as DEI, health and safety, external partnerships and youth leadership.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Schedule all facility rentals to outside groups.
- Ensured smooth running of all rentals and events for all of YMCA Calgary facilities.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed and maintained rental processes including applications, contracts and execution.
- Compiled statistical, budgeting and facility usage reports monthly.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Actively sought out new clients to fully utilize space allocation.
- Organized and attended industry events, both internally and externally.
- Implemented and developed marketing plans to promote clients and increase visibility.
Guest Relations Manager, Co-chair of Health & Safety Committee
Westside Recreation
07.2015 - Current
- Software: Perfect Mind (Class/Membership Management), Makeshift (Scheduling), EZFacility (Exercise Bookings)
- Developed and implemented strategies to uphold safety and security of guests.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained impartiality and objectivity during meetings and decision-making.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Managed customer service team to function with minimal staff and prepare for re-opening after COVID-19 pandemic.
Office Manager
Mmonarch Messenger
10.2011 - 07.2013
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
The Shoe Closet
05.2011 - 08.2011
- Built and lead a high performing team.
- Ensured the highest quality of customer service of the entire team.
- Problem solving whether customer requests, operational management or procedural.
- Working precisely with pricing, budgeting, measurements, and inventory.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High school diploma -
James Fowler High School
06-2005
Skills
- Crisis management
- Revenue generation
- Payment processing
- Venue selection
- Schedule organization
- Customer engagement and support
- Loyalty cultivation
- Team leadership and supervision
- Event marketing
- Fundraising events
- Staff oversight
- New business development
Certification
FIRST AID & CPR LEVEL C, Westside Recreation, 2022
Pronouns
SHE/HER
Languages
English
Native or Bilingual
Timeline
Booking Supervisor
YMCA Calgary
05.2023 - Current
Guest Relations Manager, Co-chair of Health & Safety Committee
Westside Recreation
07.2015 - Current
Office Manager
Mmonarch Messenger
10.2011 - 07.2013
Manager
The Shoe Closet
05.2011 - 08.2011
High school diploma -
James Fowler High School
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