Ellie Tran
Westminster
Summary
Dynamic and detail-oriented professional with a strong background in customer service and data entry. Proven ability to exceed expectations while ensuring HIPAA compliance and fostering patient trust. Adept at multitasking and problem-solving, contributing to efficient operations and positive experiences in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Nguyen Nathan, DMD - Periodontists
04.2025 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Assisted with sterilization of dental instruments and ensured compliance with infection control protocols.
- Performed administrative tasks such as filing documents, preparing reports, and ordering supplies.
Barista & Cashier
R&B Tea Huntington Beach
02.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared beverages such as tea and coffee, mixed creamers, and maintained cleanliness of the drink station to ensure quality service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Telephone Interviewer/Research Assistant II
CSU Fullerton Auxiliary Services Corporation (ASC)
04.2023 - 10.2023
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Asked questions in accordance with instructions to obtain person's name, address, and age.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Reviewed data obtained from interview for completeness and accuracy.
Education
Associate of Science - Mathematics/Law Office Administration
Cypress College
Cypress, CA06-2026
Bachelor of Arts - Mathematics (Probability And Statistics)
California State University, Fullerton
Fullerton, CA12-2025
Skills
- Excellent multitasking capability
- HIPAA compliance
- Customer service
- Data entry
- Critical thinking
- Problem-solving
Certification
- Life, Accident and Health or Sickness (10/18/2024)
- Level 3: Access Purple Belt (05/23/2022)
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Dental Receptionist
Nguyen Nathan, DMD - Periodontists
04.2025 - Current
Telephone Interviewer/Research Assistant II
CSU Fullerton Auxiliary Services Corporation (ASC)
04.2023 - 10.2023
Barista & Cashier
R&B Tea Huntington Beach
02.2020 - Current
Associate of Science - Mathematics/Law Office Administration
Cypress College
Bachelor of Arts - Mathematics (Probability And Statistics)
California State University, Fullerton
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