Ellie Jones
Madeira Park
Summary
Outgoing, highly motivated and hard working individual with a broad range of customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willing to find a challenging position where I can utilize skills and a passion to work toward the growth of a new employer. Bringing forth a motivated and determined attitude.
Overview
5
5
years of professional experience
Work History
Barista
Moguls
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Front Desk Manager
Ruby Lake Resort
06.2023 - 09.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Server
Bullwheel
11.2022 - 03.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Housekeeping Manager
Ruby Lake Resort
06.2022 - 10.2022
- Managed team productivity and workflow to exceed quality standards.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Managed staff of four housekeepers
Server
Matteos Italian Restaurant
06.2019 - 05.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Social Policy, Crime And Criminal Justice
University of York
York, England07.2022
Skills
- Organization and Time Management
- Dependable and Responsible
- Multitasking Abilities
- Good Telephone Etiquette
- Teamwork Skills
- Flexible and Adaptable
Timeline
Barista
Moguls
09.2023 - Current
Front Desk Manager
Ruby Lake Resort
06.2023 - 09.2023
Server
Bullwheel
11.2022 - 03.2023
Housekeeping Manager
Ruby Lake Resort
06.2022 - 10.2022
Server
Matteos Italian Restaurant
06.2019 - 05.2022
Bachelor of Arts - Social Policy, Crime And Criminal Justice
University of York
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