Ellen Machakaire
Kelowna,British Columbia
Summary
A customer-focused professional with excellent English language skills and a proven ability to adapt to changing environments. Demonstrates strong communication and organisational skills, complemented by proficiency in Microsoft Office. Known for accuracy, attention to detail, and effective time management, ensuring high-quality service delivery. A dedicated team member committed to achieving career goals through continuous improvement and collaboration.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
key holder/ sales associate
your dollar store with more
Kelowna, British Columbia
2023.02 - Current
- Handled escalated issues from customers promptly, ensured optimal resolution was achieved.
- Maintained visual merchandising standards to attract potential customers.
- Assisted in loss prevention measures, reducing theft incidents significantly.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Organised stock inventories regularly, ensuring product availability at all times.
- Provided training to new staff members, fostering team-oriented environment.
Customer service
OKmart
2022.03 - 2022.12
- Provide excellent customer service to improve business performance
- Greet, address and thank customers in friendly and professional manner
- Understand customer requirements so as to provide appropriate clarifications and solutions
- Route and direct customer requests to appropriate personnel
- Contribute ideas to resolve customer problems to improve productivity
- Work within various teams to ensure outstanding customer service
- Participate in meetings and activities held to improve customer satisfaction and business performance.
- Maintain and update customer documentation as needed.
- Process and track customer claims to ensure claims are resolved on time
Education
Bachelor of Arts - Community Research and Evaluation
Kelowna12.2027
A' level -
Rose of Sharon
Harare Zimbabwe12.2020
High school Diploma - arts
Nyatsime College
Harare Zimbabwe 2011.01 - 2015.12
Skills
- Excellent English Language Skills
- Good team member
- Ability to adapt to any environment and its changes
- Microsoft Office skills
- Excellent communication and organizational skills
- Good time management skills
- Customer focused individual and well organized
- Accuracy and attention to detail
- Customer oriented
Personal / Professional Profile
- Positivity and friendliness when working with people of different nationalities
- A genuine passion to help others with their problems
- Ability to provide quality service in a professional manner
- Goal oriented individual with the ability to work under pressure
- Computer literate and keen to embrace new technology
- Ability to work with diverse management
- Hardworking and highly flexible to work overtime
- Loyal, determined and strict adherence to company procedures and policies
Personal Details
- Date of birth: 03 September 1999
- Marital Status: Single
- Nationality: Zimbabwean
- Visa Status: Student Visa
- Passport Number: AE297901
Languages
English
Fluent
Timeline
key holder/ sales associate
your dollar store with more
2023.02 - Current
Customer service
OKmart
2022.03 - 2022.12
High school Diploma - arts
Nyatsime College
2011.01 - 2015.12
Bachelor of Arts - Community Research and Evaluation
A' level -
Rose of Sharon