Ellen MacCaul
Conception Bay South,NL
Summary
Organized Customer Service Professional experienced in delivering exceptional service across diverse sectors. Achieved effective communication and collaboration with professionals at all levels through strong interpersonal skills. Focused on maintaining flexible, efficient work habits while fostering a positive team environment.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Recreation Coordinator
Ruby Manor
St. John's, NL
06.2019 - 12.2020
- Executed recreation programs tailored to residents' interests and needs.
- Coordinated and implemented monthly calendar to enhance residents' social, cognitive, physical, and spiritual well-being.
- Organized and facilitated social gatherings and outings to promote community engagement.
- Identified and engaged potential volunteers for community programs.
- Sourced and acquired supplies for bingo games and other activities.
Recreation Director
Cambridge Estates
St. John's, NL
01.2017 - 12.2017
- Deliver recreation program to residents
- Implemented engaging recreation programs for residents, enhancing their social and physical well-being
- Deliver residents' mail and make contact with residents' family members
- Managed inventory and operations of small shop, providing essential resources for residents
- Sourced and engaged potential volunteers for programs
- Respond with HEART – Hear, Empathize, Acknowledge, Respond and Thanks
- Assist with maintenance of assessments and individual participation
- Operated small shop, providing necessities for residents. and stock and run small shop for residents
- Maintained assessments and facilitated individual participation, ensuring tailored recreation experiences for residents
Acting part-time Recreational Director
Karwood Retirement Retreat
Paradise, NL
08.2014 - 09.2014
- Execute and oversee implementation of programs and activities to ensure resident engagement and satisfaction.
- Develop monthly calendar of programs and activities addressing social, cognitive, physical, and spiritual needs of residents.
- Provided individualized attention to residents who were less likely to participate in group activities.
Word Processing Equipment Operator I
Department of Innovation, Trade & Rural Development
St. John's, NL
02.2012 - 02.2013
- Input RSA data into log spreadsheet to maintain accurate and complete records.
- Managed documents and organized filing system to streamline office operations.
- Supported strategic initiatives in human resources division.
Document Management Clerk
Canadian Coast Guard
St. John's, NL
07.2009 - 09.2011
- Managed the life cycle (classification, retention, and disposal) of documents received.
- Received, logged, tracked, filed, and monitored engineering and supplier drawings in the Engineering Department.
- Coordinated distribution of mail, courier, and messenger services to streamline communication.
Client Service Clerk
Canada Revenue Agency
St. John's, NL
01.2008 - 01.2009
- Provided detailed eligibility explanations and guidance to clients regarding their inquiries.
- Delivered accurate information to clients in accordance with relevant Acts, Regulations, Policies, and Procedures.
- Resolved taxpayer's complaints or referred cases requiring greater expertise to management.
Education
Diploma - Therapeutic Recreation, Health & Human Sciences
Academy Canada
St. John's, NL 01.2014 - 10.2015
Diploma - Tourism, Hospitality and Travel
CompuCollege
St. John's, NLHigh School Diploma -
Halifax West High School
Halifax, NSSkills
- Program development
- Program planning
- Activity planning
- Event planning
- Recreational activities
- Therapeutic recreation
- Activity coordination
- Volunteer engagement
- Instructional skills
- Group facilitation
- Problem solving
- Effective communication
- Therapeutic recreation
VOLUNTEER WORK
- Celebration of Hope Billy Graham Crusade, driver coordinator, 2019-11
- Salvation Army Church Seniors Chair Exercises, 2015-02, 2015-06, 2018-04, 2018-06
- Karwood Retirement Retreat, 2014-03, 2014-11
- Salvation Army Church Youth Group Leader, 2010-05, 2014-09
- Family Peer Support Coordinator with Operational Stress Injury Social Support, 2003, 2006
ADDITIONAL TRAINING
- Celebration of Hope Billy Graham Crusade, driver coordinator, 2019-11
- Salvation Army Church Seniors Chair Exercises, 2015-02, 2015-06, 2018-04, 2018-06
- Karwood Retirement Retreat, 2014-03, 2014-11
- Salvation Army Church Youth Group Leader, 2010-05, 2014-09
- Family Peer Support Coordinator with Operational Stress Injury Social Support, 2003, 2006
REFERENCES
- Celebration of Hope Billy Graham Crusade, driver coordinator, 2019-11
- Salvation Army Church Seniors Chair Exercises, 2015-02, 2015-06, 2018-04, 2018-06
- Karwood Retirement Retreat, 2014-03, 2014-11
- Salvation Army Church Youth Group Leader, 2010-05, 2014-09
- Family Peer Support Coordinator with Operational Stress Injury Social Support, 2003, 2006
Timeline
Recreation Coordinator
Ruby Manor
06.2019 - 12.2020
Recreation Director
Cambridge Estates
01.2017 - 12.2017
Acting part-time Recreational Director
Karwood Retirement Retreat
08.2014 - 09.2014
Diploma - Therapeutic Recreation, Health & Human Sciences
Academy Canada
01.2014 - 10.2015
Word Processing Equipment Operator I
Department of Innovation, Trade & Rural Development
02.2012 - 02.2013
Document Management Clerk
Canadian Coast Guard
07.2009 - 09.2011
Client Service Clerk
Canada Revenue Agency
01.2008 - 01.2009
Diploma - Tourism, Hospitality and Travel
CompuCollege
High School Diploma -
Halifax West High School