Ariela Corral

• Assists in coordinating and overseeing operational activities of the City of Lake Forest Sports Park.
• Assists in overseeing 25 annual contracts which have an estimated total projected revenue of $550,000 in addition to 2 multi-year contracts with an estimated revenue value of $110,000.
• Oversees, reviews, coordinates, and approves contract class proposals in DocuSign.
• Participates in the development and implementation of goals, objectives, policies, and priorities for providing recreation services/ classes to the City of Lake Forest community.
• Assists in recommending and implementing policies and procedures.
• Assists in coordinating and reviewing the work plan for assigned recreation services and activities; assigns work activities and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
• Assists in recruiting, selecting, training, motivating, and evaluating part-time staff, part-time temporary staff, and volunteers; provides or coordinates staff training; works with employees to correct deficiencies.
• Assists in the development and administration of assigned program budget.
• Assists in planning and organizing special events such as Spooktacular, Snow Fest, Movies In The Park, Breakfast with Santa, and North Pole Calling.
• Receives all contract class information and inputs into the Active NET system to open for registration.
• Keeps track of class revenue and submits class payments to finance for all contract instructors at the end of their class session.
• Assists in evaluating community needs and interests; prepares community surveys.
• Assists in recommending new recreation programs to meet community needs.
• Assists in promoting and developing marketing campaigns; assists in the marketing of assigned recreation programs to the community; assists in designing, preparing, and distributing publicity including press releases, brochures, flyers, and printed schedules.
• Organizes and submits all contract class information to management for the quarterly brochure. Along with editing and reviewing the brochure to get ready to be published.
• Ensures facilities are safe and properly maintained in coordination with Public Works Department.
• Assists in compiling data in preparation of daily, monthly, and annual reports indicating attendance, sales, repairs, incidents, accidents, and participation in various programs; prepares and submits a variety of reports and memoranda on related subjects.
• Coordinates assigned recreation programs and activities with those of other programs, divisions, and outside agencies and organizations.
• Monitors and ensures the safety of the participants in programs.
• Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
• Schedules events in recreation facilities and monitored facility conditions.
• Coordinates staff to supervise events and facilitate scheduled activities.
• Plans and evaluates recreation programs to support the community.
• Evaluates the success of each program at regular intervals, identifying areas for improvement and implementing changes as needed.

• Planned, organized, supervised, and implemented a community service program within a specific section of the Community Services Division.

• Coordinated and supervised operation of a multi-use City facility including scheduling City programs and contract classes; developed and maintained complex scheduling and permitting activities.

• Coordinated tours; identified event set-up and equipment needs; coordinated customer special requests; determines staffing requirements; prepared reports on condition of facility and participation.

• Served as liaison to facility rental patrons to provide facility information and to explain and implement facility rules. Responded to and resolved inquires and concerns from participants, parents, facility patrons, and general public.

• Enforced City policies, procedures, and applicable state licensing regulations to assure for the safety and welfare of participates; responds to emergencies and provides appropriate first aid or other assistance.

• Performed a variety of general administrative duties such as compiling program statistics, and preparing simple reports, records, memoranda, and correspondence; collects and accounts for fees.

• Utilized computer applications relative to work assignment including Facility/Class Reservation System (Active NET), word processing, databases, and budget programs.

• Performed related duties as required.

• Oversaw the development and implementation of a after school enrichment programs and youth camps in accordance with district needs; evaluates program effectiveness; recommends changes and implements management decisions.

• Served as liaison to the general public in responding to inquires, problems and complaints; provided technical assistance and direction to instructors & coaches; explains policies and procedures to participants, staff, and volunteers

• Responsible for the Department's advertising, brochure and social media.

• Received and responded to questions and concerns from customers; identified issues and resolved problems or referred to supervisor as appropriate.

• Served as District representative with external organizations; attended and/or spoke at meetings, community and professional functions, and conferences as assigned.

• Maintained program schedules, registration materials and records, fee collection reports, budget reports, facility usage sheets, department activity reports, facility and equipment maintenance records, and other documents

• Interacted with parents, children, program participants, instructors, coaches, youth associations, community organizations, arts organizations, civic groups, and others regarding programs, events, and activities

• Worked collaboratively with internal and external customers.

• Assisted with District special events as needed.

• Performed other duties as assigned.