ELLEN LAINEZ
North York,ON
Summary
Dynamic educator and facilitator with extensive experience in Hospitality notably at Hospitality Training action centre.
Specializes in curriculum development and instructional design, leveraging strong communication skills and subject matter expertise to enhance student engagement and learning outcomes. Proven track record in fostering a positive learning environment and implementing innovative teaching strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beverage Program Coordinator
Hospitality Training Action Center HTA75
01.2023 - Current
- Lead facilitator for beverage programs, Hospitality Training such as Smart Serve, Food Handlers, and Wine Workshops for Hospitality with a success rate of 88%
- Maintain detailed records of Beverage program activities and participant data, ensuring compliance with internal policies and external regulations.
- Lead training sessions to support Hospitality workers fostering a knowledgeable and cohesive team environment.
- Designs and manages Beverage program implementation, program framework, program content, deliverables and subject content.
- Analyze data to evaluate needs, wants and interests.
Event Management & Tourism Instructor
Northern College at Pures
09.2021 - 12.2023
- Selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference work
- Designed classroom content and development, including e-learning, tools, job aides and knowledge-base articles that supported more than 60% of the students in their career decisions and employability.
- Facilitated classes including regulatory training, Canadian culture training, soft skills and leadership programs
- Supported the design of Courses Syllabus and Lesson Plans such as Risk Management, Business Law, E-Marketing, Business Reports, Corporate Social Responsibility and Supply Chain courses
- Applied training theories and principles, including applied behavioural science, adult learning theory, or established industry models of evaluation
Hospitality, Travel & Tourism Instructor & Facilitator
Hanson College
01.2018 - 04.2021
- Lesson Planning using web authoring software like Articulate and Office
- Teaching and supervising students using lectures, demonstrations, discussion groups, laboratory workshop sessions
- Designing and applicating Seminars, case studies, field assignments, and independent or group projects
- Assisting in developing curriculum and course syllabus and implementing it through LMS
- Coordinating training sessions and other learning event in cooperation with external vendors to improve the students learning experience while learning a Computer System.
Lead Travel Operations (Spanish & English)
Flight Network
09.2016 - 11.2017
- Supervising daily travel operations for the Latin American travel market
- Facilitating communication across departments through escalations
- Following up and administrating travel requests from Latin America clientele in Spanish and English
- Supporting Customer Care assistance for the departments using SABRE Red GDS
- Fraud verification assistance.
Bilingual Destination Specialist- Latin America & Scandinavia
Goway Travel
05.2015 - 09.2016
- Arranging international travel arrangements for clients including air, hotel, and ground transportation
- Developing strategies to ensure the advancement of client goals, growth strategies and retention plans for clients and travel agents
- Luxury, Business and Leisure customized travel packages and FIT using Apollo GDS.
Bilingual Travel Assistance Specialist-Case Manager
Europ Assistance
04.2014 - 03.2015
- Obtaining medical opinion as required and coordinating or authorizing medical investigation treatment such as arranging international medical repatriations (Air Ambulances, Commercial flights, etc) Involved in ticketing and reservations
- Knowledge of privacy acts: PIPEDA and HIPAA, experience in healthcare system of the United States & Canada
- Determining the relationship between mechanism of injury, diagnosis, and relationship to entitlement by gathering and analyzing relevant information (assisted by medical team)
- Coordinating and facilitating medical services according to the insurance plan of each client
- Knowledge of medical terminology, medical management, insurance policies
- Strong analytical, problem-solving and decision-making skills.
Education
Event Coordinator Certificate Program -
Emerit Tourism Training
Toronto, Ontario01.2011
Italian Wine Scholar by Wine Scholar Guild -
01.2017
Enhanced Language Training ELT for Business -
Niagara College
09.2011
TICO certificate Travel Industry Council of Ontario -
CITC
10.2010
Tourism and Hospitality Program -
Niagara Employment Centre/OTEC
Niagara Falls, Ontario01.2010
Bachelor in Public Relations and Communications -
Dr. José Matías Delgado University
El Salvador01.2007
Skills
- Training Coordination
- Training documents
- Training Program Development
- LMS Administration
- Curriculum Design
- Assessment Design
- Curriculum Implementation
- Blended Learning
- Training material development
- Public Speaking
- Workshop coordination
- Orientation and Onboarding
- Online training experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer Experience
- Oxfam Canada, Stand as one for Refugees Fundraiser events with music band Coldplay, Toronto, 2017
- UPEI, Facilitator, translator and Interpreter, Chile, Oct 2016-Feb 2017
- Consul INTERNATIONS, Wine Appreciation Group, 2015-2017
- Dr Loosen, Tutored Wine tasting, Event coordination, 2015
- Silver Spoons Wine, Art and Food, Event Coordination-Fundraising, 2016
- Providence healthcare Foundation, Cuisine and Cuvee, 2016
- Swirl TO, Event coordination - VIP members, 2016-17
- Casa el Norte, Our Lady of Victory School, Citizenship and Immigration Canada, Folks Arts Multicultural Centre & Niagara Regional Health Fort Erie Site, Interpreter, 2011
Certification
WSET Wine and Spirits Education Trust 3
Spanish Wine Scholar Guild
Smart Serve
Food Handlers
Timeline
Beverage Program Coordinator
Hospitality Training Action Center HTA75
01.2023 - Current
Event Management & Tourism Instructor
Northern College at Pures
09.2021 - 12.2023
Hospitality, Travel & Tourism Instructor & Facilitator
Hanson College
01.2018 - 04.2021
Lead Travel Operations (Spanish & English)
Flight Network
09.2016 - 11.2017
Bilingual Destination Specialist- Latin America & Scandinavia
Goway Travel
05.2015 - 09.2016
Bilingual Travel Assistance Specialist-Case Manager
Europ Assistance
04.2014 - 03.2015
Event Coordinator Certificate Program -
Emerit Tourism Training
Italian Wine Scholar by Wine Scholar Guild -
Enhanced Language Training ELT for Business -
Niagara College
TICO certificate Travel Industry Council of Ontario -
CITC
Tourism and Hospitality Program -
Niagara Employment Centre/OTEC
Bachelor in Public Relations and Communications -
Dr. José Matías Delgado University
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