Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rasheda McGann

Toronto

Summary

Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes. Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Multiple AREA Program Coordinator

City of Toronto, Falstaff Community Centre
09.2021 - Current
  • Oversees the planning, direction, and administration of multiple programs for preschoolers and/or children, youth, and adults.
  • Assists in the selection, training, direction, and evaluation of program leaders.
  • Oversees multiple program's staff/locations and provides direction to staff.
  • Assists in the evaluation of programs and make recommendations.
  • Ensures program facilities, equipment and supplies meet Health and Safety standards.
  • Multi tasking multiple projects and assignments.
  • Performs administrative tasks to support the program.
  • Assists in the publicity and promotion of the programs.
  • Takes action to deal with incidents, problems and emergencies as outlined in Divisional policies and procedures.
  • Liaises with caregivers and responds to inquiries.
  • Attends and participates in meetings and training sessions.
  • Plans and conducts staff meetings, trainings and work shops.
  • Assist with scheduling staff for the session.
  • Assists with purchasing and budgeting.
  • Performs inventory.
  • Assists with sending emails, memos, and passing along important documents.
  • Purchased office supplies and equipment to replenish inventory.
  • Assisted supervisors with scheduling interviews for position vacancies within the district.
  • Proofread and edited correspondence, ensuring corporate writing guidelines were followed.
  • Cleaned and organized office, maintaining orderliness and reducing contamination.
  • Managed and facilitated large meeting room bookings.
  • Assisted with planning and coordinating events and activities for the company.
  • Supervised administrative staff, driving front office operations and continuous workflow.
  • Delivered quality customer service to staff and customers.
  • Assisted with the development of marketing and promotional materials.
  • Fostered relationships with vendors to expedite orders, repairs and maintenance.
  • Optimized office policies, meeting internal needs while upholding organizational standards.
  • Generated content ideas to engage target audiences and increase followers.
  • Managed special events, sponsorship of races, parties introducing new products, and other activities to gain public attention through media.
  • Managed company website and digital advertising campaigns.
  • Made corrections to continually improve user experience.
  • Implemented updates, upgrades, and patches to limit loss of service.
  • Planned regularly and resolved any problems.
  • Reviewed documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees, or charges due.
  • Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
  • Kept records of invoices and support documents.
  • Verified signatures and required information on checks.
  • Coordinated program schedules, ensuring timely execution of activities and adherence to deadlines.
  • Developed and implemented strategic initiatives to enhance program efficiency and effectiveness.
  • Facilitated communication among stakeholders, fostering collaboration and alignment on project goals.
  • Managed resource allocation, optimizing budget utilization for various projects and events.
  • Monitored program progress, identifying areas for improvement and implementing corrective actions as needed.
  • Trained and mentored junior staff, promoting skill development and knowledge sharing within the team.
  • Analyzed program data to assess outcomes, providing insights for future planning and decision-making.
  • Oversaw compliance with organizational policies and procedures, ensuring program integrity and accountability.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Increased participant engagement by tailoring program content to meet diverse community needs.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Coordinated logistics for multiple events, ensuring seamless execution and client satisfaction.
  • Oversaw on-site event management, troubleshooting issues promptly to maintain service quality and guest experience.
  • Evaluated post-event feedback to refine processes, driving continuous improvement in service offerings.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Developed creative themes for events and created related activities to engage attendees.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Coordinated travel and accommodations for event attendees.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed detailed event reports, documenting all aspects of each event.
  • Developed and maintained filing systems, ensuring easy retrieval of documents and adherence to confidentiality protocols.
  • Coordinated communication between departments, enhancing workflow and information sharing across teams.
  • Streamlined office operations by implementing efficient scheduling procedures and resource allocation strategies.
  • Managed calendars, arranged meetings, and prepared agendas to optimize executive time management.
  • Trained new administrative staff on operational procedures, fostering a cohesive team environment and knowledge sharing.
  • Oversaw project timelines, ensuring deliverables met quality standards while aligning with organizational goals.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Camp Coordinator

Falstaff Community Centre
06.2018 - Current
  • Plans, organizes, directs, administers, and oversees camp programs.
  • Directs and oversees the development of camp program plans and schedules to ensure they are age appropriate as well as incorporate the principles of healthy child development (HIGH FIVE).
  • Assists with the planning and implementation of camp-wide activities.
  • Scheduled Staff for the entire summer.
  • Coordinates and assigns staff to camper groups.
  • Coordinates and directs all facility and location pre-camp set-up and post-camp clean-up/take down.
  • Supports recruitment, hiring and training of staff and volunteers.
  • Assists with the co-ordination and facilitation of camp staff training and orientation.
  • Plans and conducts staff meetings.
  • Provides ongoing direction and feedback (verbal and written) to camp staff in order to support and assist staff with skill and professional development.
  • Performs administrative tasks necessary to support the program.
  • Takes action to deal with incidents, problems, emergencies and parent/caregiver concerns/inquiries as outlined in the Divisional policies and procedures.
  • Interacts with staff, participants, parents/caregivers and other community members to provide program information.
  • Ensures supplies and equipment are ordered and maintained in a safe working condition.
  • Attends and participates in meetings and training sessions.
  • Booked and researched special guests to come into camp.
  • Planned trips and created all the appropriate forms.
  • Booked Buses and made sure to keep in contact with the driver.
  • Planned and hosted special events.
  • Coordinated daily camp operations, ensuring smooth execution of activities and adherence to safety protocols.
  • Developed and implemented engaging programming that enhanced participant experience and community involvement.
  • Managed scheduling for staff and volunteers, optimizing resource allocation for maximum efficiency.
  • Facilitated training sessions for new team members, fostering a culture of mentorship and support.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Led groups of children safely through variety of camp activities.
  • Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.
  • Recorded attendance and contacted parents regarding absent campers.
  • Complied with state licensing requirements under direction of program manager.
  • Trained new staff members on best practices for working with children in a summer camp setting, ensuring consistent quality across all roles.
  • Increased camp attendance through effective marketing and outreach strategies.
  • Resolved conflicts between campers swiftly and effectively using active listening techniques and mediation skills.
  • Maintained a safe and nurturing environment for all campers by enforcing strict safety guidelines and addressing any concerns promptly.
  • Hired, disciplined and managed 17 camp staff members.
  • Managed camp operations for a small facility serving over 130 campers each day.
  • Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Liaised with food service managers and cooks with respect to food-related program requirements.
  • Organized session wrap-up events to recognize campers' achievements.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Coordinated supply orders, storage and distribution for program.
  • Designed creative event themes and concepts, aligning them with client branding and objectives.
  • Oversaw on-site operations during events, addressing challenges promptly to maintain high standards of service.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Performed event coordination for larger parties and gatherings.
  • Trained and supervised event staff to complete tasks on time.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated transportation and parking arrangements for guests and vendors.

Office Coordinator

The Institute of Law Clerks Of Ontario
02.2023 - 07.2023
  • Purchased office supplies and equipment to replenish inventory.
  • Proofread and edited correspondence, ensuring corporate writing guidelines were followed.
  • Cleaned and organized office, maintaining orderliness and reducing contamination.
  • Assisted with planning and coordinating events and activities for the company.
  • Delivered quality customer service to staff and customers.
  • Assisted with the development of marketing and promotional materials.
  • Fostered relationships with vendors to expedite orders, repairs and maintenance.
  • Generated content ideas to engage target audiences and increase followers.
  • Wrote and edited engaging articles and blog posts.
  • Researched social media trends and monitored competitor activity, evolving highly relevant social content.
  • Planned and executed social media vision, driving brand discovery and customer engagement.
  • Managed special events, sponsorship of races, parties introducing new products, and other activities to gain public attention through media.
  • Managed company website and digital advertising campaigns.
  • Made corrections to continually improve user experience.
  • Implemented updates, upgrades, and patches to limit loss of service.
  • Planned regularly and resolved any problems.
  • Prepared and issued invoices and memos to facilitate invoicing process.
  • Reviewed documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees, or charges due.
  • Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
  • Kept records of invoices and support documents.
  • Verified signatures and required information on checks.

Recreation Customer Service Representative / Facility In-Charge

Amesbury CC/ Falstaff CC Centennial RC west
06.2015 - 01.2023
  • Provides quality customer service, resolved client conflicts, and answered public inquiries.
  • Provides administrative support for other departments (ex Printing and distribution).
  • Regularly work with CLASS, including program registration, point of sale, and report printing.
  • Participated in the recruitment, hiring, and training of camp.
  • Logged daily occurrences in the log book and communicated concerns and incidents with CRP.
  • Required little to no supervision when asked to complete administrative tasks.
  • Created and updated databases on Microsoft Word and Excel.
  • Maintained constant communication with staff, potential staff, Community Recreation Programmers, supervisors, and outside organizations in person, on the phone, and via email.
  • Works effectively independently and cooperatively in group settings.
  • Able to provide work direction to other support staff.
  • Processed payments for registration both on the phone and in person, via cash, debit, credit, and cheque.
  • Delivered exceptional customer service through effective communication and problem-solving techniques.
  • Managed customer inquiries via phone, email, and in-person interactions with professionalism.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new personnel regarding company operations, policies and services.

Recreation Program leader/Instructor

Amesbury CC/Falstaff/Centennial RC west
06.2012 - 01.2016
  • Plans, organizes and leads activities for preschoolers and/or children.
  • Follows the principles of Healthy Child Development (High Five) in the planning and delivery of programs.
  • Performs administrative tasks to support the program.
  • Takes action to deal with incidents, problems and emergencies as outlined in Divisional policies and procedures.

Education

Administration Assistant, Diploma - Business, Technology

TriOS college
01.2017

Diploma - OSSD

Western Technical-Commercial School
Toronto, ON
01.2013

Skills

  • Organizational proficiency
  • Time management
  • Strong focus on accuracy
  • Employee performance evaluation
  • Strategic task assignment
  • Inventory control
  • Process optimization
  • SOP implementation
  • Employee training
  • Project management coordination
  • Expertise in calendar management
  • Effective problem resolution
  • Staff management for production
  • Team leadership
  • Project scheduling
  • Detail-oriented approach
  • Assessment of performance quality standards
  • Staff scheduling coordination
  • Strategic decision making
  • Independent task management
  • Managing sensitive situations
  • Sound judgement
  • Effective communication
  • Strong writing proficiency
  • Strong relationship-building abilities
  • Proficient cash management
  • Office administration
  • Managing phone communications
  • Exceptional customer service
  • Content development
  • Document formatting
  • Performance evaluation reports
  • Data visualization
  • Spreadsheet management
  • Microsoft Word
  • Outlook
  • Publisher
  • Social Ad Campaigns
  • Event coordination
  • Administrative support
  • Program management
  • Initiative-driven approach
  • Strategic planning
  • Training coordination
  • Project management coordination
  • Volunteer management
  • Scheduling proficiency
  • Staff evaluation
  • Persuasive communication style
  • Data management
  • Community building
  • Attention to detail
  • Dependability and cooperation
  • Multitasking
  • Effective public speaking
  • Team building
  • Analytical thinking
  • Event planning
  • Decision-making
  • Guest relations
  • Event setup and breakdown
  • Special events planning
  • Event marketing
  • Room setup and breakdown
  • Logistics management
  • Locating venues
  • Venue selection
  • Vendor management
  • Client relationship development
  • Meeting planning
  • Conference planning
  • Social media management
  • Speaker coordination
  • Menu planning
  • File management
  • Vendor sourcing
  • Staff management
  • Multitasking and organization
  • Verbal and written communication
  • Client meetings
  • Managing events start to finish
  • Customer service
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Database entry
  • Professional communication
  • Dedicated team player
  • Scheduling and calendar management
  • Appointment scheduling
  • Deadline oriented
  • Calendar management
  • Filing and data archiving
  • Microsoft PowerPoint
  • Document management
  • Prioritization
  • Document control
  • Multi-line phone proficiency
  • Event coordination
  • Tech-Savvy
  • Spreadsheet development
  • Coordination
  • Purchase orders organization
  • Attendance record management
  • Writing reports
  • Training and coaching
  • Database administration

Languages

English
Native or Bilingual

Timeline

Office Coordinator

The Institute of Law Clerks Of Ontario
02.2023 - 07.2023

Multiple AREA Program Coordinator

City of Toronto, Falstaff Community Centre
09.2021 - Current

Camp Coordinator

Falstaff Community Centre
06.2018 - Current

Recreation Customer Service Representative / Facility In-Charge

Amesbury CC/ Falstaff CC Centennial RC west
06.2015 - 01.2023

Recreation Program leader/Instructor

Amesbury CC/Falstaff/Centennial RC west
06.2012 - 01.2016

Diploma - OSSD

Western Technical-Commercial School

Administration Assistant, Diploma - Business, Technology

TriOS college

Similar Profiles

CREATE PROFILE
Rasheda McGann