Ella Hynes
Calgary,Canada
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Volunteer
Skate Skool
03.2020 - 11.2021
- Taught Skate every Sunday for the Medicine Hat Skateboard Association.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Sales Floor Supervisor
The Latest Scoop
04.2023 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
Adventure Tour Guide
Blue Mountain Resort
08.2022 - 10.2022
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Received consistently high feedback scores by delivering engaging, informative narratives throughout each tour.
- Ensured guest safety through thorough pre-trip briefings, route planning, and adherence to industry best practices.
- Enforced company policies and route rules to ensure patron safety.
- Operated zip-lines, rope courses, and rock walls safely and efficiently during peek tourism months.
Sales Representative and Cashier
Badlands Harley Davidson
- 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Representative and Services/ Ski and Snowboarding Waxing
The Boarding House
10.2022 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Representative and Cashier
Zumiez
12.2020 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Diploma - Paralegal Studies
Reeves College
Calgary, AB09.2025
Graduate -
Monsignor McCoy High School
Medicine Hat, AB01.2022
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- First-Aid Certification
- Sales expertise
- Relationship Building
- Product and service knowledge
- Keyholder
Certificatesandawards
- Bronze Medallion and cross- Crestwood Pool/Medicine Hat lifeguards
- Class 5 drivers- AMA
- First aid certification- Beyond Walls
Summaryofskillsandattributes
- Trained in cash and in customer service
- Hard working
- Certified in first aid
- Sociable
- Cooperative
- Can make connections easily
- Eye for organization
- Able to adapt to new concepts
- Team player
- Good with technology
References
- Lance Watson, Manager/ Direct Supervisor, The Boarding House, 403-581-3817
- Summer Flaig, Manager/ Direct Supervisor, The Boarding House, 403-952-9317
- Dr. Reagan Weeks, Superintendent, Prairie Rose School Division No. 8, 403-866-4630
Hobbies and Interests
- Running/working out
- Learning new things
- Reading/ Philosophy
- Skateboarding
- Snowboarding
- Mountain Biking
- Hiking
- Volunteering / Donations
- Meeting new people
- Fashion and Expression
- Traveling
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Floor Supervisor
The Latest Scoop
04.2023 - Current
Sales Representative and Services/ Ski and Snowboarding Waxing
The Boarding House
10.2022 - 03.2022
Adventure Tour Guide
Blue Mountain Resort
08.2022 - 10.2022
Sales Representative and Cashier
Zumiez
12.2020 - 10.2021
Volunteer
Skate Skool
03.2020 - 11.2021
Sales Representative and Cashier
Badlands Harley Davidson
- 07.2022
Diploma - Paralegal Studies
Reeves College
Graduate -
Monsignor McCoy High School
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