Elizabeth Whiting
Edmonton,AB
Summary
A dedicated and empathetic customer service professional with excellent communication skills and a passion for delivering exceptional experiences to customers. Seeking a customer service role where I can leverage my problem-solving abilities and interpersonal skills to ensure customer satisfaction and contribute to the success of the organization.
Overview
9
9
years of professional experience
Work History
Collection Agent
Fluent Home security
06.2022 - Current
- Managing client accounts to ensure customer is taken care of, calling out to customers to collect payments on overdue accounts, making sure customer understand and held to contracts, Resolving customer issues to improve relationships.
Hair Stylist
Melange salon and Spa
09.2021 - 01.2024
- Greeting customers, Booking appointments, Cleaning, providing hair care and styling services.
- Recorded notes for future reference about customer preferences and services delivered.
Server
Boston PIzza
10.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Waitress/Manager
Best Western
11.2018 - 02.2019
- Taking inventory, VLT maintenance, serving customers, cashing out winnings while maintaining a large float.
Server
Mamas Pizza
03.2015 - 09.2018
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Diploma - Hairdressing
Eveline Charles
Edmonton06.2020
High School Diploma -
J.Percy Page
Edmonton06.2011
Skills
- Communication
- Problem-solving
- Familiar with Microsoft Office
- Time management
- Team Player
- Reliable
- Sales techniques
- Adaptable and Flexible
- Decision-Making
References
Available upon request
Timeline
Collection Agent
Fluent Home security
06.2022 - Current
Hair Stylist
Melange salon and Spa
09.2021 - 01.2024
Server
Boston PIzza
10.2019 - 03.2020
Waitress/Manager
Best Western
11.2018 - 02.2019
Server
Mamas Pizza
03.2015 - 09.2018
Diploma - Hairdressing
Eveline Charles
High School Diploma -
J.Percy Page
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