Elizabeth Ortiz
Poway
Summary
Results-oriented sales representative specializing in customer relationship management and sales negotiation. Demonstrated success in improving customer satisfaction and closing deals through strong communication skills and in-depth product knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
Poway Honda
Poway
03.2022 - Current
- Managed customer inquiries via phone, email, and in-person interactions.
- Conducted follow-up calls to confirm customer satisfaction post-purchase.
- Developed key customer relationships that boosted sales performance.
- Answered prospective customer inquiries regarding product features and services.
- Performed regular follow-ups with prospects to facilitate timely deal closures.
- Negotiated pricing contracts to enhance profit margins effectively.
- Researched competitors' products, prices, and sales strategies for market insight.
- Coordinated with departments to ensure timely order delivery.
Cashier /Coffee Barista
Target
El Cajon
12.2020 - 01.2022
- Processed customer transactions efficiently at checkout, ensuring accuracy in cash and electronic payments.
- Operated cash register and POS system for cash, check, and credit card payments.
- Prepared and served various coffee beverages daily to meet customer preferences.
- Maintained cleanliness and organization of coffee bar area to enhance customer experience.
- Engaged with customers to foster a welcoming café atmosphere.
- Assisted customers in locating products, answering inquiries, and providing product recommendations.
- Operated espresso machines and brewing equipment to deliver high-quality beverages.
- Performed additional duties as assigned by management, supporting team operations.
Barista
Starbucks
Poway
08.2016 - 02.2020
- Delivered high-quality beverages to customers with efficiency and precision.
- Maintained cleanliness and organization of work areas during shifts.
- Operated espresso machines and brewing equipment to ensure excellent beverage quality.
- Collaborated with team members to facilitate seamless service operations.
- Managed morning rush of customers, providing level-headed customer service.
- Processed customer payments using cash registers accurately and efficiently.
- Memorized recipes for specialty coffee beverages and seasonal offerings for quick preparation.
- Organized workstations to enhance task completion speed during peak hours.
Sales Associate
T-Mobile
Poway
06.2015 - 08.2017
- Delivered outstanding customer service through friendly interactions and attentive support to foster positive experiences.
- Guided customers in selecting mobile devices and plans based on individual needs to enhance satisfaction.
- Upsold additional products based on customer interests to maximize sales.
- Processed transactions efficiently using point-of-sale system, including payments and receipts.
- Responded to customer inquiries with precise information about products, prices, and services to facilitate informed decisions.
- Collaborated with sales team to consistently meet and exceed group targets.
- Handled returns, exchanges, and refunds according to company policies.
- Utilized technology resources to help customers locate and select desired items.
Assistant Manager, Customer Service
Albertsonsons
Ramona
03.2012 - 06.2015
- Supervised barista team, ensuring high-quality beverage preparation and customer satisfaction.
- Trained new baristas on equipment operation and customer service standards, enhancing team readiness and service quality.
- Greeted customers, addressed inquiries, and input specialty coffee orders into POS system.
- Prepared and served coffee, espresso drinks, blended coffees, and teas, contributing to a positive customer experience.
- Monitored cash register operations, processing transactions with accuracy.
- Managed inventory and ordered supplies, ensuring consistent stock availability for smooth operations.
- Developed shift schedules to maximize staff coverage during peak hours.
- Ensured compliance with food safety standards, health regulations, and sanitation requirements.
Education
High School Diploma -
Montecito High
Ramona, CA06-2013
Skills
- Sales negotiation
- Customer relationship management
- Account management
- Product expertise
- Market research
- Order fulfillment
- Task prioritization
- Customer engagement
- People skills
- Professional demeanor
Certification
- Legal & Ethical Standards for Automotive Exam
- Skills for the Business Manager with LESA
Timeline
Sales Representative
Poway Honda
03.2022 - Current
Cashier /Coffee Barista
Target
12.2020 - 01.2022
Barista
Starbucks
08.2016 - 02.2020
Sales Associate
T-Mobile
06.2015 - 08.2017
Assistant Manager, Customer Service
Albertsonsons
03.2012 - 06.2015
High School Diploma -
Montecito High