Elizabeth Ordiway
Roseville
Summary
Detail-oriented and customer-focused individual with over 3 years of experience in customer service. Seeking to leverage strong interpersonal skills and technical expertise in a challenging role. Committed to providing exceptional service and ensuring customer satisfaction. Excels in problem-solving and effectively managing customer inquiries.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dutch Bros
10.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Barista
Dutch Bros.
07.2022 - Current
- Greeting customers with enthusiasm and building rapport to create a welcoming atmosphere
- Taking customer orders accurately and efficiently while providing product recommendations and answering any questions they may have
- Crafting a variety of coffee and specialty beverages according to Dutch Bros' recipes and quality standards
- Operating coffee equipment, including espresso machines, grinders, and blenders, with precision and care
- Maintaining cleanliness and organization in the work area, including cleaning equipment, restocking supplies, and sanitizing surfaces
- Handling cash transactions and accurately processing payments using a POS system
- Collaborating with team members to ensure smooth operations and efficient service during peak hours
- Upholding Dutch Bros' commitment to providing excellent customer service and creating positive experiences for every customer
Wing Expert
Wingstop
03.2022 - 05.2022
- Taking customer orders in person and over the phone with accuracy and professionalism
- Preparing and cooking food items according to Wingstop's recipes and standards
- Assembling orders accurately and efficiently to ensure timely delivery to customers
- Providing excellent customer service by greeting customers with a friendly attitude and addressing any questions or concerns they may have
- Maintaining a clean and organized work environment, including washing dishes, sanitizing workstations, and cleaning dining areas
- Assisting with inventory management by monitoring stock levels and notifying management of any shortages or discrepancies
- Following all food safety and sanitation guidelines to ensure the safety and well-being of customers and team members
Online Grocery Shopper
Walmart
01.2021 - 01.2022
- Retrieving online orders from the store inventory and accurately assembling them for pickup
- Communicating with customers to confirm order details and provide pickup instructions
- Loading orders into customers' vehicles and ensuring they are securely packed to prevent damage during transport
- Providing exceptional customer service by addressing any concerns or questions customers may have during the pickup process
- Maintaining a clean and organized pickup area, including ensuring that all signage and equipment are in place and operational
- Collaborating with other team members to ensure timely and efficient order fulfillment
- Following all company policies and procedures, including safety protocols and privacy guidelines, to ensure a safe and secure shopping environment for customers and associates
Education
Diploma -
Lincoln High School
Lincoln, CA06.2022
Skills
- Excellent customer service skills
- Proficient in computer and technology
- Strong interpersonal and communication skills
- Detail-oriented and organized
- Ability to work in a fast-paced environment
- Employee training
- Guest service
- Conflict resolution
- Workplace safety
- Coaching and mentoring
Timeline
Shift Lead
Dutch Bros
10.2024 - Current
Barista
Dutch Bros.
07.2022 - Current
Wing Expert
Wingstop
03.2022 - 05.2022
Online Grocery Shopper
Walmart
01.2021 - 01.2022
Diploma -
Lincoln High School
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