Briceida Reynaga
Elk Grove
Summary
Dynamic professional with a robust background in customer service and legal support, excelling in supervising operations and mentoring team members. Bilingual communicator adept at problem-solving, maintaining high service standards, and ensuring compliance with regulations.
Overview
16
16
years of professional experience
Work History
Shift Lead
Tequileros
Sacramento
01.2024 - Current
- Supervised daily operations to ensure smooth workflow and efficient service.
- Trained and mentored team members on customer service standards and procedures.
- Coached and trained employees while managing daily work assignments to improve operational effectiveness.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and tracked progress to ensure timely completion.
- Monitored employee performance and provided constructive feedback to foster development.
- Guided and supported team members on operational procedures.
- Ensured compliance with health and safety regulations in food handling practices.
- Coordinated staff schedules to optimize coverage during peak hours.
- Created weekly staff schedules to ensure adequate coverage.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved customer complaints and reported issues to senior management.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed inventory levels and restocked supplies to maintain service readiness.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated and performed equipment maintenance to support operational goals.
- Reviewed daily sales reports and monitored financial performance metrics.
- Ensured that all safety protocols were followed at all times.
- Checked orders for quality and completeness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised staff during shift changes and ensured transition went smoothly.
Workers' Compensation Legal Assistant
The Comp Firm
Sacramento
10.2025 - 05.2026
- Prepared legal documents for court filings and client communications.
- Assisted attorneys in case preparation and research, contributing to case readiness.
- Conducted legal research to support case arguments and strategies, strengthening legal positions.
- Managed case files and organized legal records, enhancing retrieval efficiency.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Communicated with clients regarding case updates and scheduling appointments.
- Conducted intakes for prospective clients and ensured that all necessary documents were completed accurately and timely.
- Gathered pertinent information from potential clients, including background details, case facts, contact information.
- Conducted initial client interviews to gather case information and assess needs.
- Maintained calendars, scheduled meetings, and coordinated deadlines for attorneys.
- Monitored compliance with legal procedures and office policies consistently.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Responded to phone calls promptly and provided courteous customer service to callers.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Filed clients' legal documents in relevant courts for processing.
- Arranged delivery of legal correspondence to clients, witnesses, and court officials.
- Ensured that all paperwork was properly filed according to established procedures.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Assisted with document production and deposition preparation.
- Managed case files and documentation using legal management software systems.
Legal Assistant
The Friel Law Firm
Sacramento
11.2022 - 10.2025
- Drafted legal correspondence and documents while maintaining organized case files for effective case management.
- Assisted attorneys with trial preparation, courtroom logistics, and document production tasks.
- Conducted initial screenings, processed paperwork, and ensured electronic filing of signed documents.
- Coordinated follow-ups on missing documents and scheduled attorney meetings to ensure timely case progress.
- Facilitated in-office meetings for disabled or injured applicants to provide essential legal assistance and support.
- Managed incoming client calls, addressing inquiries from attorneys and insurance representatives.
- Collaborated with case managers to verify insurance details and communicated offers to adjusters.
- Processed incoming mail daily, ensuring proper filing of clients' legal documents with courts.
- Managed case files and documentation using legal management software systems.
- Reviewed intake forms for accuracy and completeness before submission to attorneys.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Managed discovery process, organizing and reviewing relevant documents.
Health Care Representative
Blue Shield Of CA
Lodi
11.2020 - 11.2022
- Resolved incoming calls regarding member eligibility, benefits, and provider information.
- Processed pharmacy calls, clarifying benefit coverage and co-pay details for members.
- Verified insurance information, collected payments, and scheduled appointments.
- Coordinated membership changes, ensuring members received appropriate primary care physician and IPA assignments.
- Educated members on healthcare plan options and available benefits.
- Composed routine and non-routine correspondence to address benefits and provider inquiries.
- Maintained customer accounts in the electronic reporting system with accurate updates.
- Collaborated with internal teams to improve member satisfaction and service delivery.
- Scheduled appointments and managed patient flow efficiently throughout the day.
- Maintained organized records of authorization approvals and denials to support efficient claims processing.
- Updated internal systems with authorization details promptly.
- Monitored inventory levels of supplies to ensure timely patient care.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Responded to coding questions from callers and other internal departments.
Specialist Intake/CSR
David Allen & Associates
Sacramento
04.2014 - 04.2015
- Screened candidates for SSI/SSDI through incoming calls, facilitated paperwork signing, and managed document processing via faxing, scanning, and cloud storage.
- Provided exceptional customer service to clients to address inquiries and resolve issues.
- Met with clients in office to provide assistance and guidance for disabled applicants.
- Followed up with clients to obtain missing documents, ensuring timely completion of applications.
- Processed high volumes of data entries accurately and efficiently.
- Reviewed documents for completeness and accuracy before entry.
- Maintained organized records in electronic filing systems.
- Updated existing records with new or revised information.
- Created spreadsheets to track data entries.
Customer Representative
Medical For Families
Folsom
06.2010 - 04.2014
- Excellent customer service skills, excellent communication/verbal skills, answered heavy multi-line phone system, work with a high software products.
- Helped clients with their children policy, as I would let them know the Federal Poverty Level to qualify.
- Indicate what were the qualifications to apply.
- Help with setting up the IVR payments for their premiums, issue insurance cards.
- Health for Families a low income health insurance for ages 0-18.
- Scheduled appointments efficiently using advanced scheduling software.
- Reviewed patient medical history documents prior to appointment scheduling.
- Assisted families with medical inquiries and appointment scheduling.
- Educated clients on healthcare options and benefits available.
- Resolved customer complaints promptly and efficiently.
- Performed data entry activities as needed.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled difficult or emotional customer situations with empathy and professionalism.
Education
Diploma -
Luther Burbank High School
Sacramento, CA06-2009
Skills
- Bilingual in Spanish/English
- Excellent customer service skills
- Excellent communication/verbal skills
- Knowledge of office procedures
- 10 key alpha-numeric pad
- Strong organizational & problem-solving skills
- Knowledge of services & products offered
- Health Insurance Knowledge
- Patient Care/Coordinator
- Medical Terminology
- HIPPA
- Insurance Verifications
- Data Entry
- Customer service
- Training and mentoring
- Daily reporting
- Schedule coordination
- Patient intake
- Data entry proficiency
- Medical filing
- Phone etiquette
- Appointment scheduling
- Cash handling
References
Upon Request
Languages
Spanish
Native/ Bilingual
Timeline
Workers' Compensation Legal Assistant
The Comp Firm
10.2025 - 05.2026
Shift Lead
Tequileros
01.2024 - Current
Legal Assistant
The Friel Law Firm
11.2022 - 10.2025
Health Care Representative
Blue Shield Of CA
11.2020 - 11.2022
Specialist Intake/CSR
David Allen & Associates
04.2014 - 04.2015
Customer Representative
Medical For Families
06.2010 - 04.2014
Diploma -
Luther Burbank High School