Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Magana

Lynwood,CA

Summary

Dynamic Sales Associate Manager with a proven track record at AutoZone, excelling in customer engagement and relationship building. Skilled in Salesforce and adept at enhancing sales processes, I successfully resolved high-profile customer issues, boosting client satisfaction and loyalty. Committed to team performance and strategic planning, I foster a collaborative environment for success.

Overview

32
32
years of professional experience

Work History

Sales Associate Manager

AutoZone
08.2005 - Current
  • Resolved customer complaints by implementing solutions that aligned with company standards.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
  • Managed the installation of vehicle parts.
  • Assisted customers with the materials that they required for their vehicles.

Sales Associate Manager

McDonald's Restaurant
07.1993 - 08.2002

Assisted in managing customer inquiries and providing product information to enhance the sales experience.

  • Supported inventory management by monitoring stock levels and coordinating restocking efforts.
  • Collaborated with team members to create engaging product displays that attracted customer attention.
  • Learned and utilized point-of-sale systems to process transactions efficiently and accurately.
  • Adapted quickly to new promotional campaigns, ensuring effective communication of offers to customers.
  • Contributed to training new associates on customer service protocols and company policies.
  • Participated in team meetings to share insights on customer preferences and market trends for strategic planning.
  • Assisted customers with their orders.
  • Completed required daily tasks.

Education

High School Diploma -

Colegio De Patria
Penjamo, Guanajuato, Mexico
06.1992

Skills

  • Customer engagement
  • Meeting management
  • Salesforce proficiency
  • Social media marketing
  • Recruitment
  • Relationship building
  • Goals and performance
  • Sales processes
  • Operations
  • Bilingual in [Spanish]
  • Vendor management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Associate Manager

AutoZone
08.2005 - Current

Sales Associate Manager

McDonald's Restaurant
07.1993 - 08.2002

High School Diploma -

Colegio De Patria
Elizabeth Magana