Elizabeth Macedo
BELLFLOWER
Summary
Experienced shift leader specializing in employee training and customer service management. Proficient in cash handling and safety compliance, driving team morale and optimizing operational processes. Detail-oriented professional with proven cash handling and communication skills. Committed to delivering exceptional customer service while adhering to food safety protocols.
Overview
7
7
years of professional experience
Work History
Cashier/Kitchen Prep Cook
Popeyes
Long Beach
02.2026 - Current
- Processed customer transactions efficiently and accurately.
- Ensured cleanliness and organization of cashier area to enhance customer experience.
- Guided customers in menu selections and accommodated special requests for personalized service.
- Followed safety protocols for food handling and sanitation.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed various tasks assigned by management to streamline store operations.
Shift Leader
Arby's
Lakewood
03.2019 - 03.2026
- Coordinated shift schedules to maximize staff coverage and enhance operational efficiency.
- Trained new employees on food safety and customer service protocols to ensure compliance and enhance customer satisfaction.
- Supported training of new employees on shift operations for improved team performance.
- Resolved customer complaints promptly to maintain a positive dining experience and foster customer loyalty.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Conducted daily cash handling procedures for accurate financial reporting.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Elizabeth Learning Center
Cudahy, CA06-2018
Skills
- Cash handling
- Point of sale systems
- Credit card processing
- Food safety protocols
- Menu knowledge
- Product restocking
- Shift coordination
- Shift checklists
- Customer service
- Effective communication
- Attention to detail
- Time management
- Reliability
- Employee training
- Team supervision
- Assigning work
Timeline
Cashier/Kitchen Prep Cook
Popeyes
02.2026 - Current
Shift Leader
Arby's
03.2019 - 03.2026
High School Diploma -
Elizabeth Learning Center