ELIZABETH LEY
Summary
Compassionate and organized professional with a proven ability to lead and support volunteer teams in sensitive, high-trust environments. Skilled in empathetic communication, active listening, and maintaining strict confidentiality while providing meaningful assistance. Experienced in coordinating support services, setting clear boundaries, and fostering a respectful, supportive atmosphere for both clients and volunteers. Dedicated to ensuring the smooth and ethical operation of support phone lines through thoughtful leadership and strong interpersonal skills.
Overview
13
13
years of professional experience
Work History
Program Assistant
Seniors Centre Without Walls
01.2019 - Current
- Planning and facilitating virtual educational and recreational programs for isolated seniors
- Outreach and resource connection with participants
- Community education on the risks of social isolation
- Building a phone-based community for participants across Alberta
Community Navigator
PEGASIS (Pan-Edmonton Group Addressing Social Isolation in Seniors), Sage Seniors Association
01.2016 - 01.2019
- Collaborative approach to address social isolation in seniors
- Complex case management
- System navigation
- Facilitating community discussions about social isolation
Seniors Resource Coordinator
Elder Abuse Resource and Supports, Catholic Social Services
01.2014 - 01.2016
- Supported older adults experiencing family violence
- Resource connection and referrals
- Case management
- Managed the Elder Abuse Intake Line
Resource Worker
Kerby Rotary Shelter
01.2013 - 01.2014
- Supported older adults leaving domestic violence or experiencing homelessness
- Answered 24 hour crisis line
- Supported clients'' well-being by assessing their needs and connecting them with relevant resources, such as housing assistance or mental health services.
Support Worker
Berkana House, Calgary John Howard Society
01.2013 - 12.2013
- Supported women on day parole through the transition to healthy community living
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Advocated on behalf of clients to the National Parole Board when necessary
Education
Bachelor of Social Work -
University of Calgary
01.2012
Bachelor of Arts - Behavioural Science
Canadian University College
01.2010
Skills
- Client focused - recognition that the client as the expert of the relationship
- Collaboration - recognizing the value in shared ideas and support
Professional Development
- Trauma Informed Parenting, BC Adoptions, 01/01/23
- Non-Violent De-escalation, 01/01/23
- Indigenous Awareness & Sensitivity e-Learning Course, Alberta Health Services, 01/01/23
- Trauma Informed Practice, 01/01/18
- Nedley Depression and Anxiety Recovery Program Associate Director Training, 01/01/17
- Motivational Interviewing, Level 1, 01/01/16
Languages
English
Native or Bilingual
Timeline
Program Assistant
Seniors Centre Without Walls
01.2019 - Current
Community Navigator
PEGASIS (Pan-Edmonton Group Addressing Social Isolation in Seniors), Sage Seniors Association
01.2016 - 01.2019
Seniors Resource Coordinator
Elder Abuse Resource and Supports, Catholic Social Services
01.2014 - 01.2016
Resource Worker
Kerby Rotary Shelter
01.2013 - 01.2014
Support Worker
Berkana House, Calgary John Howard Society
01.2013 - 12.2013
Bachelor of Arts - Behavioural Science
Canadian University College
Bachelor of Social Work -
University of Calgary
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