Elizabeth Guerra
Huntington Park
Summary
Entry-level case manager with experience in customer service, building relationships, maintaining confidentiality, retaining excellent communication, and maintaining effective working with working relationships. Excels in screening, interviewing, and dealing with diverse backgrounds.
Overview
14
14
years of professional experience
1
1
Language
Work History
Customer Service Sales Representative
King Architectural Metals
Buena Park, Ca
05.2023 - Current
- Greeting customers in a friendly and professional manner.
- Responding to customer inquiries regarding in person/online purchases via phone calls, emails, and live chats.
- Maintaining accurate customer records and transactions.
- Following up with customers to ensure satisfaction.
- Process and manage online customer orders accurately and efficiently.
- Verify order details and ensure timely fulfillment.
- Monitor order status and update customers on shipping or delays.
- Schedule and coordinate customer pick-ups and deliveries.
- Communicate with drivers, customers, and vendors ton ensure on time service.
Customer Service Representative
APL Logistics
City of Industry
09.2022 - 04.2023
- Data entry – Invoicing
- Assisted with inventory inquiries and order discrepancies.
- Maintain complex metrics, records, and reports.
- Provided exceptional customer service by handling inquiries via phone, email, and online portals.
- Monitored shipments and provided customers with real time status updates.
- Resolved shipping, inventory, and delivery issues quickly to maintain customer satisfaction.
Store Manager
California Check Cashing
Montebello, Ca
10.2016 - 01.2019
- Managed daily store operations and ensured great customer service.
- Supervised, trained, and scheduled employees to maintain efficient operations.
- Processed check cashing, money transfers, bill payments, money orders, and other financial transactions.
- Balanced cash drawers, prepared bank deposits, and reconciled daily financial reports.
- Verified customer identification and ensured compliance with company policies and financial regulations.
Sales Specialist / Cashier
The Home Depot
Commerce, Ca
02.2012 - 10.2016
- Create and maintain customer profile
- Introduce products and services to clients
- Communicate with customers and vendors regarding deliveries via email, phone and in person
- Receive product and stock accordingly to safety standards
- Schedule and prepare customer orders for delivery
- Follow and comply with safety standards
Education
East Los Angeles College
High School Diploma - undefined
Bell High School
Bell, Ca06-2008
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Shipment tracking
- Microsoft office
- Excel
- Multi-tasking
- Team leadership
Languages
Spanish
Full Professional
Timeline
Customer Service Sales Representative
King Architectural Metals
05.2023 - Current
Customer Service Representative
APL Logistics
09.2022 - 04.2023
Store Manager
California Check Cashing
10.2016 - 01.2019
Sales Specialist / Cashier
The Home Depot
02.2012 - 10.2016
High School Diploma - undefined
Bell High School
East Los Angeles College