Elizabeth De Marco
Toronto,ON
Summary
Studious and dependable professional offering expert experience running Library and Business departments. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable organizational and multi-tasking abilities.
Overview
21
21
years of professional experience
Work History
Beauty Boutique Manager and Assistant Manager
Shoppers Drug Mart
02.2015 - Current
- Ensures success of Prestige and Dermatological Skin Care and Cosmetic Brands, increased overall sales by 3%-6%
- Motivates Sales Employees to improve morale, performance, and store revenue.
- Team Management, including hiring, onboarding, scheduling, training and development.
- Runs in-store events and promotes them using social media, in-store software and marketing.
- Implements Customer database and website
- Purchases for all brands in the Cosmetics department
- Meets with brand representatives and ensures targets are reached
- Provides leadership and coaching
- Merchandises beauty products and oversees inventory
- Delivers product demonstrations and sample applications, raising exposure of key brands.
- Boosts satisfaction and repeat business by recommending products in alignment with customer needs.
- Provides superior customer service and identify customer needs and sells through demonstration, education, and relationship building.
- Promotes sale of beauty products, provides information on new and existing products, services and promotions
Customer Experience Representative
Indigo Books & Music Inc, Indigotech
Toronto
11.2014 - 04.2015
- Knowledge and Sales of Apple Products, Kobo devices, technology sold at Indigotech
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sales and product recommendations includes books, Indigo merchandise, and technology
- Receives shipments, and arranges according to Indigo merchandising standards.
- Engages in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Teen Services Librarian
Pickering Public Library
06.2003 - 11.2014
- Collection Development for Young Adult Collection (fiction, non-fiction, graphic novels).
- Marketing, promotion and outreach activities, including television appearances.
- Analyzes statistics and stays current with industry trends.
- Works on Reference, Children’s, and Technology desks.
- Liaises with community groups, schools, libraries and City of Pickering leading to joint programming and partnerships.
- Provides online, personal, and roving reference, bibliographic instruction, and troubleshooting to a diverse clientele.
- Senior staff supervisor responsible for the safe operation of the library.
- Supervisor, overseeing entire Teen Services Department.
- Advises and assists library clientele in the selection and use of collections and services, including individual and group instruction and library tours.
- Visionary strategic planning and Library reorganization.
- Assists library patrons with resolving computer problems.
- Vision, maintenance and development of the teen website and social media channels.
- Teaches clients how to use electronic products including online reference and ebooks.
- Training of staff members on reader’s advisory, bibliographic instruction, and young adult services.
- Excellent oral, written and interpersonal communication skills.
- Organizes, advertises, and hosts author visits and programs for children and young adults.
- Prepares bibliographies, reading lists, guides and finding aids.
- Runs children’s programs including book clubs, Summer Reading Club, Forest of Reading, storytimes, and puppet shows.
Librarian
Oshawa Public Library
05.2003 - 06.2004
- Sunday Supervisor, responsible for the safe operation of the Children’s department.
- Assisted clients with research, finding materials, and Reader's Advisory questions.
- Assisted library patrons with resolving computer problems.
Education
Retail Management
Toronto Metropolitan University
Toronto, ON04.2014
Certified Reflexologist -
Centennial College
01.2009
Master’s of Library - Information Science
University of Western Ontario
04.2003
Bachelor of Arts - Literature With Philosophy Minor
University of Waterloo
04.2001
Skills
- Flexible and Adaptable
- Analytical and Critical Thinking
- Excellent Communication
- Attention to Detail
- Planning and Coordination
- Office Productivity: Word, Excel, Powerpoint, Publisher
- Databases: Ebsco and Gale Products, Horizon, Sirsi Dynix, and Workflows
- Social Media: Facebook, Twitter, Instagram, Canva, Tiktok, Youtube
- Content Management: Sharepoint, PBWorks, MMS, Siebel
- Video Editing Software: Power Director
Accomplishments
- Roger’s Durham show “Daytime” to promote Pickering Public Library
- OLA Conference, Toronto, ON “Video Game Collections: Whys’ and Hows”
- CLA Conference, Halifax, NS “Teen Programs 101”
- OLA Conference, Toronto, ON "Using Ereaders at the Library”
- OLA Conference, Toronto, O“Best Bets Committee book selections for 2015”
Affiliations
OLA Selection Committee Member, Forest of Reading Program, White Pine Award
OLA Steering Committee Co-Chair and Member, Forest of Reading, White Pine Award
Battle of the Books Committee Co-Chair and Member for the Durham Region OLA
Best Bets for Children and Teens Committee Member
Timeline
Beauty Boutique Manager and Assistant Manager
Shoppers Drug Mart
02.2015 - Current
Customer Experience Representative
Indigo Books & Music Inc, Indigotech
11.2014 - 04.2015
Teen Services Librarian
Pickering Public Library
06.2003 - 11.2014
Librarian
Oshawa Public Library
05.2003 - 06.2004
Retail Management
Toronto Metropolitan University
Certified Reflexologist -
Centennial College
Master’s of Library - Information Science
University of Western Ontario
Bachelor of Arts - Literature With Philosophy Minor
University of Waterloo
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