Summary
Overview
Work History
Education
References
Timeline
Generic

Shelby Doll

Innisfail,AB

Summary

- I began my career in sales and as Assistant Manager at Shoppers Drug Mart back in 2018, working in the Cosmetic Department and Beauty Boutique. During that time I completed the Shopper's Academy Lead Program, which develops customer service, management, and business skills.

-In my time working as an Assistant Beauty Manager I have developed a strong passion for sales and building a strong team.

-Customer Service is something I am also incredibly passionate about. I have been praised for my excellent customer service, and I believe my ability to have positive interactions with my clients led me to my promotion to Assistant Manager in a sales based industry.

-I maintained an extremely successful career as a Musician for over 10 years. Through that experience I worked with many industry professionals, and learned how to successfully lead a team (business manager, booking agents, band members, producers, publishers, etc.), and how to have successful social and business interactions.

-I have learned to think on my feet and meet challenges with a belief that there is a solution to every problem.

-I am passionate about leadership and striving for excellence.

Overview

17
17
years of professional experience

Work History

Assistant Beauty Boutique Manager

Shoppers Drug Mart
03.2021 - 06.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Carried out day-day-day duties accurately and efficiently.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Oversaw day-to-day activities of multiple employees, fostering inspiring atmosphere to optimize employee experiences.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Beauty Sales Expert

Shoppers Drug Mart
11.2018 - 03.2021
  • Liaised with customers, management and sales team to better understand customer needs and make appropriate recommendations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.

Performer/Entertainer

The Doll Sisters
06.2007 - Current
  • Member of a musical duo who performed and toured across Canada and The United States.
  • Wrote & composed our own music.
  • Played Fiddle/Violin & Mandolin on our own music.
  • Vocals and Harmonization on our songs and compositions
  • Recording Artist - recorded our own songs and performed on our own albums
  • Produced and Co-Produced albums
  • Participated in workshops to learn new skills and keep current on the latest artistic techniques.
  • Promoted musical career by maintaining a website or social media presence. 
  • Selected and arranged music for holiday performances and special events.
  • Handled requests for specific musical selections.
  • Arranged musical compositions to achieve a particular musical style.
  • Selected music carefully in order to achieve a balance of musical styles on the program.
  • Composed appropriate pieces to meet performance needs and showcase skills.

Music Teacher

The Music Shop
09.2010 - 06.2013
  • Instructed students of all ages on the principles and techniques of Violin.
  • Evaluated student progress and adjust strategies to maintain growth and learning.
  • Sourced music for regular lessons and special performances.
  • Mentored struggling students with an individualized approach.
  • Offered feedback on the quality of technique and coached students on how to improve.
  • Worked with students to accomplish their individual goals.

Camp Counselor

Camp Kannawin
06.2018 - 08.2018
  • Implemented fun recreational activities, including swimming, canoeing, arts & crafts, sports and outdoor activities including campfires and sing-alongs for groups of 20+ children between the ages of 6 - 16. 
  • Established emergency procedures for the camp in the event of a serious or critical injury or incident. 
  • Responsible for the care and supervision of children/youths in a community living environment. Provided leadership to participants in the camping program. Supervising of the assigned Cabin Apprentices and Leaders In Training. 
  • Developed strong working relationships with campers and other counselors through effective communication and active listening skills.

Sobeys Grocery Facing Clerk

Sobeys
11.2013 - 01.2017
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the “first in, first out” rule.
  • Built displays and hung signage for products.
  • Maintained compliance with all health code standards.
  • Marked down and retagged products for special promotions.
  • Completed cycle counts and monthly inventory.
  • Assisted customers with price checking and finding requested items in the store.
  • Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager.
  • Assisted manager and worked effectively with front-end team.
  • Cleaned shelves and restocked them with food and other merchandise when the product was running low.

CSR

CIBC
07.2023 - Current

Education

High School Diploma - undefined

Lighthouse Academy
Homeschool
2011

References

Natalie Craft - Shoppers Drug Mart Manager, Store #2306

Giselle Crate - Shoppers Drug Mart Manager, Store #2450

Kari Stabler - Shoppers Drug Mart Manager, Store #2450

Personal numbers can be provided upon request.

Timeline

CSR

CIBC
07.2023 - Current

Assistant Beauty Boutique Manager

Shoppers Drug Mart
03.2021 - 06.2023

Beauty Sales Expert

Shoppers Drug Mart
11.2018 - 03.2021

Camp Counselor

Camp Kannawin
06.2018 - 08.2018

Sobeys Grocery Facing Clerk

Sobeys
11.2013 - 01.2017

Music Teacher

The Music Shop
09.2010 - 06.2013

Performer/Entertainer

The Doll Sisters
06.2007 - Current

High School Diploma - undefined

Lighthouse Academy

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Shelby Doll