Elizabeth D'Elia
San Diego
Summary
Dynamic server and bartender with extensive experience at The Ritz-Carlton, recognized for exceptional customer service and upselling skills. A team player adept at menu memorization and promoting daily specials, consistently enhancing guest satisfaction and driving sales. Proven ability to train staff effectively while maintaining a warm and friendly atmosphere.
Overview
11
11
years of professional experience
Work History
Server
One Door North
San Diego
12.2025 - Current
- Delivered exceptional customer service, contributing to a memorable dining experience.
- Recommended daily specials and successfully upsold menu items, increasing guest satisfaction.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu knowledge and service standards.
Server
The Ritz-Carlton
Sarasota
04.2021 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Leveraged extensive knowledge of wine, cider and beer to drive daily beverage sales.
- Built strong relationships with regular customers to enhance loyalty and repeat business.
- Promoted excellent service and enthusiasm to boost customer referrals and increase walk-in traffic.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server/Bartender Trainer
The Field Irish Pub & Eatery
San Diego
11.2022 - 03.2025
- Trained new servers on menu items and service protocols to enhance team performance.
- Provided exceptional customer service in a fast-paced pub environment.
- Coordinated with bartenders to streamline drink service for patrons.
- Addressed customer complaints with professionalism, ensuring satisfaction and loyalty.
- Took orders from customers accurately and in a timely manner.
- Handled cash transactions and processed payments efficiently at the register.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Supported special events by coordinating seating arrangements and food service logistics.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server and Bartender
Brick House Tavern + Tap
Orlando
11.2014 - 12.2020
- Educated bartenders and servers on responsible service protocols to promote compliance and customer safety.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Trained new team members on restaurant procedures and menu items to ensure consistent service quality.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and led food service training focused on table resetting, order relaying, and upselling techniques to enhance guest experience.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Observed participants and provided corrective measures for skill improvement.
Education
High School Diploma -
Saugerties Senior High School
Saugerties, NYWest Virginia University
Morgantown, WVSkills
- Beverage service
- Menu presentation
- Greeting and Seating Guests
- Billing and Payment Processing
- Promotions and upselling
- Special requests management
- Customer Feedback Management
- Team Player
- Friendly demeanor
Timeline
Server
One Door North
12.2025 - Current
Server/Bartender Trainer
The Field Irish Pub & Eatery
11.2022 - 03.2025
Server
The Ritz-Carlton
04.2021 - Current
Server and Bartender
Brick House Tavern + Tap
11.2014 - 12.2020
High School Diploma -
Saugerties Senior High School
West Virginia University