ELIZABETH COLGATE
Summary
Customer Service and Administrative Professional experienced in retail, hospitality, and front desk environments. Delivered exceptional client service through strong organizational skills, effective scheduling, and proficient use of POS systems. Currently completing a Diploma in Business Administration, focusing on Hospitality and Event Planning, while demonstrating hands-on experience in event coordination and vendor management.
Overview
11
11
years of professional experience
Work History
Receptionist
Massage Heights
Calgary
11.2023 - Current
- Managed front desk operations, streamlining appointment scheduling, client intake, payments, and customer inquiries
- Handled phone calls, emails, and in-person interactions, fostering positive client relationships
- Promoted memberships and services while providing exceptional customer experiences
- Maintained accurate client records, supporting efficient administrative operations
Sales Representative / Administrative Support
Shelley Silversmith
Calgary
07.2022 - 01.2023
- Assisted customers with purchases, product inquiries, and order processing to enhance overall shopping experience
- Supported inventory organization and administrative tasks to ensure efficient operation
- Represented company at craft fairs, managing POS transactions and engaging customers to promote brand awareness
- Supported inventory organization and administrative tasks
Team Leader
Reitmans
Calgary
07.2020 - 07.2022
- Coordinated scheduling, trained employees, and managed store operations to enhance overall efficiency
- Handled customer inquiries to ensure satisfaction
- Maintained store presentation and operational efficiency
- Assisted leadership during peak periods to maintain workflow and service quality
Barista
Starbucks
Calgary
11.2018 - 03.2020
- Provided high-volume customer service, enhancing customer satisfaction in fast-paced environment
- Executed accurate POS transactions and managed cash handling, ensuring smooth checkout process
- Upheld cleanliness and organization standards, contributing to positive customer experience
Cashier / Garden Centre Associate
Walmart
01.2015 - 01.2017
- Processed customer purchases, returns, and exchanges, ensuring accurate transactions and enhancing customer satisfaction
- Assisted customers with product questions and guided store navigation, improving their shopping experience
- Organized and stocked inventory, maintaining product availability and store presentation
Education
Diploma - Business Administration (Hospitality & Event Planning)
Robertson College
ABHigh School Diploma -
Bishop Carroll High School
ABSkills
- Front desk operations
- Reception duties
- Scheduling
- Appointment coordination
- Customer service
- Client relationship management
- Cash handling
- POS systems
- Membership promotion
- Administrative support
- Microsoft Office Suite
- Google Workspace
- Verbal communication
- Written communication
- Teamwork
Volunteer Experience
- MEOW Foundation, 01/01/17, 12/31/18, Assisted with animal care, cleaning duties, and adoption room standards, Supported daily operations and ensured a safe environment
- McMann Youth & Family Centre, 01/01/14, 12/31/14, Assisted with community programs and youth activities, Supported staff with organizing and facilitating events
Timeline
Receptionist
Massage Heights
11.2023 - Current
Sales Representative / Administrative Support
Shelley Silversmith
07.2022 - 01.2023
Team Leader
Reitmans
07.2020 - 07.2022
Barista
Starbucks
11.2018 - 03.2020
Cashier / Garden Centre Associate
Walmart
01.2015 - 01.2017
Diploma - Business Administration (Hospitality & Event Planning)
Robertson College
High School Diploma -
Bishop Carroll High School