Elisabeth Steprans
Montréal,QC
Summary
Dynamic leader with extensive experience at CIBC, adept in risk management and analytical thinking. Excelled in optimizing team productivity and implementing robust credit assessment techniques. Proven track record in coaching and complaint resolution, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Office suite, embodying change leadership with a focus on achieving company objectives.
Overview
19
19
years of professional experience
Work History
Senior Team Leader (credit Adjudication & Application Escalation Supervisor)
CIBC
09.2023 - Current
- Assessed individual skill sets of team members and allocated tasks accordingly & Delegated daily tasks to team members to optimize group productivity.
- Collaborated with other departments to ensure smooth operations of the team.
- Established policies and procedures for the entire team to adhere to.
- Oversaw training and development programs to enhance team skills and knowledge.
- Prepared detailed reports outlining project status, accomplishments and challenges.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Guided employees in handling difficult or complex problems.
Senior credit analyst
CIBC
09.2022 - 09.2023
- Implemented risk assessment techniques to identify indicators of potential attempts at fraud or other unethical activity, denying suspicious applications to protect company.
- Managed various tasks simultaneously and made sure all job duties were completed in order of priority.
- Reviewed and analyzed financial statements to assess creditworthiness of potential customers.
- Reviewed and updated credit and loan files to ensure accuracy and completeness of documentation.
- Assessed customer credit files regularly to review receivables.
- Provided training to junior staff members regarding credit policy and procedure implementation.
Disputes agent & fraud agent
CIBC
09.2021 - 09.2022
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Opened investigations into issues brought up by individuals in community.
Administrative Assistant & Optometric Assistant
Lunetterie Monkland inc.
05.2017 - 09.2021
- Provided assistance with contact lens fittings and adjustments.
- Maintained patient records including medical histories, prescriptions, test results and other pertinent information.
- Maintained inventory of office supplies and placed orders when necessary.
Customer care
Iget.it
09.2013 - 01.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Team leader, customer service, barista, food prep
Première Moisson (Atwater)
07.2012 - 09.2013
- Led a team of 14 individuals in achieving service excellence.
Hostess, barista, busgirl
Steak Frites (St-Paul)
07.2010 - 09.2012
Assistant manager
Yeh! Yogurts (St-Laurent)
03.2010 - 08.2010
Cashier and sales associate
American Eagle Outfitters (Montréal)
09.2009 - 03.2010
Server, driver-through service and delivery dispatch
Restaurant St-Hubert (Ste-Foy, Quebec and CDN, Montréal)
01.2006 - 12.2009
Education
Concordia University - Urban studies
Concordia University
01.2021
Cégep St-Laurent - Enjeux Internationaux (Social Sciences)
Cégep St-Laurent
01.2010
High school diploma -
École secondaire De Rochebelle
01.2007
Skills
- Microsoft Office suite
- Excel
- Optical software platform (Optosys)
- Red Cross certification
- Microsoft suite
- IBM suite
- Influencing skills
- Coaching
- Complaint resolution
- Change leadership
- Call center operations
- Analytical thinking
- Risk management
References
Available upon request
Awards
- Purpose award
- 2022
- 2023
- 2024
Languages
- English, Bilingual
- French, Bilingual
- Spanish, Conversational
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Senior Team Leader (credit Adjudication & Application Escalation Supervisor)
CIBC
09.2023 - Current
Senior credit analyst
CIBC
09.2022 - 09.2023
Disputes agent & fraud agent
CIBC
09.2021 - 09.2022
Administrative Assistant & Optometric Assistant
Lunetterie Monkland inc.
05.2017 - 09.2021
Customer care
Iget.it
09.2013 - 01.2014
Team leader, customer service, barista, food prep
Première Moisson (Atwater)
07.2012 - 09.2013
Hostess, barista, busgirl
Steak Frites (St-Paul)
07.2010 - 09.2012
Assistant manager
Yeh! Yogurts (St-Laurent)
03.2010 - 08.2010
Cashier and sales associate
American Eagle Outfitters (Montréal)
09.2009 - 03.2010
Server, driver-through service and delivery dispatch
Restaurant St-Hubert (Ste-Foy, Quebec and CDN, Montréal)
01.2006 - 12.2009
Concordia University - Urban studies
Concordia University
Cégep St-Laurent - Enjeux Internationaux (Social Sciences)
Cégep St-Laurent
High school diploma -
École secondaire De Rochebelle
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