Elisa Alabado
Toronto,Canada
Summary
Customer-focused professional with over seven years of combined experience in banking and restaurant operations. Proven ability to lead teams, manage cash operations, and deliver high-quality service in fast-paced environments. Strong knowledge of financial procedures, compliance, food safety standards, and staff supervision. Known for building positive client relationships, resolving issues efficiently, and supporting business performance through reliable leadership and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Supervisor (Tim Hortons)
EDR Capital, Inc.
Toronto, Canada
08.2023 - Current
- Supervised daily operations and managed team members.
- Trained and monitored team members, ensuring high performance and compliance with company's standard.
- Delivered exceptional customer service and resolved complaints effectively.
- Managed inventory processes, including ordering supplies and controlling waste.
- Ensured adherence to health and safety regulations and quality control standards.
- Performed cash, maintained financial records, and completed administrative tasks.
- Fostered a positive work environment and motivated team members to achieve store goals.
Customer Advisor - Personal Banker
Security Bank Corporation
Makati, Philippines
04.2021 - 11.2022
- Initiated contact with potential clients via phone or email campaigns aimed at increasing brand awareness.
- Analyzed daily sales reports to identify areas for improvement in customer service strategies.
- Built strong relationships with customers while providing knowledgeable answers to questions and concerns.
- Developed excellent customer service skills, responding professionally to customer inquiries and complaints.
- Recognized opportunities for cross-selling additional products based on individual customer needs.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Customer Service Specialist - Bank Teller
Security Bank Corporation
Makati, Philippines
09.2017 - 04.2021
- Responsible for daily servicing of monetary deposits requirements of all bank customers including processing of payments, receipts, deposits, withdrawals, encashment, over the counter, and other financial related transactions.
- Guaranteed prompt and efficient service delivery in compliance with service standards of the bank.
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Education
Diploma - Marketing
Seneca College
Toronto08.2024
Bachelor of Science (B.S.) - Business Administration
Colegio de San Juan de Letran
Manila, Philippines04.2017
Skills
- Banking & Compliance: KYC/AML, Cash Handling, Financial Transactions, Risk Assessment
- Customer Service: Complaint Resolution, Cross-Selling, Relationship Management
- Team Leadership: Staff Training, Shift Management, Performance Monitoring
- Operations & Systems: Inventory Management, POS & CRM Software, Scheduling Tools
- Soft Skills: Communication, Time Management, Problem Solving, Adaptability
Certification
ServSafe Food Handler - Canada Certificate, August 2024
References
References available upon request.
Timeline
Store Supervisor (Tim Hortons)
EDR Capital, Inc.
08.2023 - Current
Customer Advisor - Personal Banker
Security Bank Corporation
04.2021 - 11.2022
Customer Service Specialist - Bank Teller
Security Bank Corporation
09.2017 - 04.2021
Diploma - Marketing
Seneca College
Bachelor of Science (B.S.) - Business Administration
Colegio de San Juan de Letran
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