Purvikumari Patel
Ontario
Summary
Dedicated Personal Banker with expertise in financial services in Canada and India, specializing in everyday banking support and identifying customer needs to recommend effective financial solutions. IFIC-certified in digital banking education and cash management, focused on fostering trust-based relationships to achieve client financial goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deal Clerk
Dilawri Group of Companies
Mississauga, ON
06.2024 - Current
- Prepared and verified financial contracts to ensure compliance and accuracy while securely handling customer information.
- Collaborated with multiple lenders to apply in-depth knowledge of credit processes and documentation.
- Conducted customer-focused financial discussions while explaining loan and financing options, enhancing trust and transparency.
- Guided clients through digital documentation and application steps, mirroring BMO-style digital banking support.
- Provided professional service and resolved customer concerns to support dealership business objectives.
Personal Banker
HDFC Bank
, India
11.2021 - 05.2023
- Opened and maintained personal banking accounts, facilitating seamless onboarding and ensuring accurate documentation for client satisfaction.
- Led financial discovery conversations to understand client needs and recommended suitable accounts, deposits, loans, and investment products.
- Identified cross-sell opportunities and referred clients to lending, insurance, and wealth teams when appropriate.
- Built long-lasting relationships by providing personalized service and proactive follow-ups.
- Promoted digital banking tools, enabling clients to effectively adopt mobile and online banking solutions.
- Ensured high accuracy in cash handling, risk control, and adherence to regulatory standards, minimizing potential compliance risks.
Banking Assistant
State Bank of India
, India
05.2020 - 10.2021
- Ensured KYC verification and documentation met strict internal and external compliance requirements.
- Assisted with loan documentation and helped clients prepare required financial paperwork.
- Supported front-line banking operations, ensuring accurate transaction processing and effective account servicing.
- Educated customers on banking solutions, interest products, and digital channels.
- Contributed to branch service and sales targets by delivering consistent operational support and enhancing customer experiences.
Education
BBA -
Uka Tarsadiya University
Surat, India05-2021
Skills
- Personalized Banking Conversations
- Financial Needs Assessment & Solution Matching
- Guided Client Discovery Conversations
- Digital Banking & Mobile App Support
- Mutual Funds Knowledge
- Everyday Banking Transactions
- Customer Experience & Relationship Building
- KYC
- AML
- Regulatory Compliance
- Cash Handling
- Accuracy
- Risk Control
- Problem Resolution
- De-escalation
- Sales Support
- Referrals to Specialists
- Team Collaboration
- Service Excellence
- CRM
- Banking Software
- MS Office
- Electronic Documentation Systems
- Digital Banking Tools
- Mobile Banking Tools
Certification
Investment Funds in Canada (IFIC), Canadian Securities Institute
Languages
- English
- Hindi
- Gujarati
Timeline
Deal Clerk
Dilawri Group of Companies
06.2024 - Current
Personal Banker
HDFC Bank
11.2021 - 05.2023
Banking Assistant
State Bank of India
05.2020 - 10.2021
BBA -
Uka Tarsadiya University