Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elio Bou Ghazaleh

Laval

Summary

With 3+ years of hands-on experience in the fast-paced world of logistics and supply chain, I’ve built a solid foundation in freight coordination, negotiation, and relationship-driven sales. I thrive on the pressure of deadlines, the challenge of problem-solving, and the satisfaction of getting shipments delivered smoothly and on time.

I’m not just about moving loads—I’m about moving them smarter. From optimizing routes to managing unexpected hiccups, I bring a calm, solutions-first mindset and the hustle to match. My communication skills help me keep teams aligned, clients informed, and carriers accountable.

Along the way, I’ve successfully closed and maintained relationships with major clients—earning their trust through consistency, transparency, and results that speak for themselves. I know how to build long-term partnerships that go beyond just the next load.

Always looking to level up, I bring energy, precision, and a people-first approach to everything I do. Logistics is more than a job to me—it’s a craft.

Overview

11
11
years of professional experience

Work History

Senior Business Development Specialist

ILCO TRANSIT
03.2023 - Current
  • Lead and oversee all aspects of operations within a trucking and logistics company, ensuring smooth and efficient functioning of the business.
  • Develop and implement strategic plans to optimize operational processes and enhance overall performance.
  • Coordinate and manage the movement of trucks and freight, prioritizing scheduling and routing to meet delivery deadlines.
  • Act as the primary point of contact for drivers, customers, and stakeholders, fostering clear communication and resolving issues or changes in transit.
  • Utilize advanced tracking systems to monitor shipments in real-time, proactively identifying and addressing potential delays or disruptions.
  • Demonstrate strong problem-solving skills, effectively navigating unforeseen challenges and optimizing operations to minimize downtime.
  • Ensure compliance with safety regulations and documentation requirements for trucks, drivers, and shipments.
  • Drive continuous improvement initiatives to enhance processes, streamline operations, and elevate customer service standards.
  • Provide leadership and guidance to operational teams, fostering a culture of excellence and accountability to achieve organizational objectives.

Dispatcher

ILCO TRANSIT
09.2022 - 03.2023
  • Serve as the primary liaison between drivers, customers, and stakeholders, ensuring clear communication and prompt resolution of issues or changes in transit.
  • Efficiently coordinate truck and freight movement, prioritizing scheduling and routing to meet delivery deadlines.
  • Utilize tracking systems to monitor shipments in real-time, proactively identifying and resolving potential delays or disruptions.
  • Demonstrate strong problem-solving skills, adeptly adapting to unforeseen circumstances and optimizing operations to minimize downtime.
  • Ensure compliance with safety regulations and documentation for trucks and drivers.
  • Drive continuous improvement initiatives, seeking opportunities to enhance processes and provide exceptional customer service.
  • Oversee dispatchers and effectively delegate tasks to achieve operational objectives.

Customer Service Representative

Ticketmaster
05.2022 - 09.2022
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customers' inquiries.
  • Communicate with customers through various channels (calls, emails).
  • Acknowledge and resolve customer complaints.
  • Report critical cases to my supervisor; discuss and suggest a way forward.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.

Sales Specialist

Freelance
02.2021 - 09.2021
  • Search for the most competitive vendors.
  • Promote and sell Cleaning and Hygienic products to customers.
  • Follow up with suppliers on stock delivery.
  • Prepare and follow up with customers on both product delivery and payment processing.

Event Planner

Freelance
08.2019 - 09.2021
  • Plan and organize special events:
  • 1- Football and Basketball tournaments
  • 2- Mini parties
  • Source for sponsorships.
  • Coordinate schedules and event time slots.
  • Coordinate and follow up with participants on their attendance.
  • Set a budget and settle payments.

Football Coach

Double Kick
06.2019 - 09.2021
  • Train a group of children aged between 5 and 11 years old.

Distribution Specialist

Own business
05.2014 - 09.2021
  • Searching for appropriate and competitive markets to invest in/ sell the products.
  • Coordinate product delivery.
  • Follow up on payments.

Bartender

Appartement Sioufi
05.2019 - 10.2019
  • Serve customers positively and passionately.
  • Provide a positive atmosphere.

Education

BA - Marketing & Management, business & economics

Lebanese university
09.2021

Baccalaureate - undefined

Sagesse school ain el remmeneh
07.2018

Skills

  • Data-driven decision making
  • Key account management
  • Business modeling
  • Client relationship management
  • Planning and coordination
  • Training and development
  • Pricing strategy
  • Team collaboration
  • Time management
  • Problem solving
  • Multitasking skills
  • Organizational skills
  • Attention to detail

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Senior Business Development Specialist

ILCO TRANSIT
03.2023 - Current

Dispatcher

ILCO TRANSIT
09.2022 - 03.2023

Customer Service Representative

Ticketmaster
05.2022 - 09.2022

Sales Specialist

Freelance
02.2021 - 09.2021

Event Planner

Freelance
08.2019 - 09.2021

Football Coach

Double Kick
06.2019 - 09.2021

Bartender

Appartement Sioufi
05.2019 - 10.2019

Distribution Specialist

Own business
05.2014 - 09.2021

Baccalaureate - undefined

Sagesse school ain el remmeneh

BA - Marketing & Management, business & economics

Lebanese university
Elio Bou Ghazaleh