Elina Shams
Richmond Hill,Canada
Summary
Motivated customer service and operations professional with experience across retail, food service, warehousing, and packaging environments. Proven ability to handle high-pressure situations, resolve customer issues, and maintain efficient workflow in fast-paced settings. Skilled in communication, organization, and teamwork, with a strong commitment to accuracy, safety, and exceptional service.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE
Platinum Rental & Leasing
Richmond Hill, Canada
01.2024 - 09.2025
- Executed ad-hoc analyses to address business inquiries and deliver insights to stakeholders, enhancing operational efficiency and achieving cost savings.
- Leveraged scripts and resources to resolve customer inquiries effectively.
- Delivered exceptional customer service to foster client satisfaction and loyalty.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Packaging & Storage Associate
Metro Logistics
Toronto, Ontario
01.2023 - 01.2024
- Prepared, packaged, and labeled products according to safety and quality standards.
- Completed storage tasks including sorting, shelving, and organizing inventory.
- Assisted with order picking, scanning, and quality control checks.
- Maintained a clean and efficient workspace in a high-volume warehouse environment.
- • Collaborated with team members to improve workflow and reduce packing time.
RESTAURANT SERVER
Maria's Kitchen Italian Cuisine
Richmond Hill, Canada
05.2023 - 09.2023
- Delivered high-quality service in a fast-paced dining environment.
- Followed up on customer feedback to improve service quality.
- Prepared and served food items while maintaining cleanliness and accuracy.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections by providing detailed descriptions.
RESTAURANT SERVER
Shams Restaurant
Mashhad, Iran
12.2020 - 08.2021
- Managed multiple tables efficiently during peak hours.
- Provided accurate menu information and recommendations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Ensured proper food storage aligned with safety regulations.
CUSTOMER SERVICE
Sajad Clothing Store
Mashhad, Iran
07.2019 - 01.2020
- Greeted customers in a friendly, professional manner.
- Resolved complaints calmly and efficiently.
- Operated cash register and POS systems accurately.
Education
Richmond Hill High School
Richmond Hill, ON 09.2021 - 06/2025
Skills
- Customer service excellence
- Packaging & storage operations
- Inventory handling
- Pressure & time management
- Strong communication
- Multitasking & organization
- Team collaboration
- Fast learner with high adaptability
References
References available upon request.
Languages
- Persian, Native
- English, Advanced
Timeline
CUSTOMER SERVICE
Platinum Rental & Leasing
01.2024 - 09.2025
RESTAURANT SERVER
Maria's Kitchen Italian Cuisine
05.2023 - 09.2023
Packaging & Storage Associate
Metro Logistics
01.2023 - 01.2024
Richmond Hill High School
09.2021 - 06/2025
RESTAURANT SERVER
Shams Restaurant
12.2020 - 08.2021
CUSTOMER SERVICE
Sajad Clothing Store
07.2019 - 01.2020