Elijah Teodosio
Daly City
Summary
Dynamic AV/VC IT Intern at LinkedIn with proven expertise in troubleshooting and maintaining conference room technology, enhancing virtual event experiences. Recognized for exceptional customer service and teamwork, successfully resolving high-visibility AV incidents while managing Zoom and Teams meetings. Proficient in ServiceNow and committed to delivering seamless operational support.
Overview
7
7
years of professional experience
Work History
AV/VC IT Intern
LINKEDIN
San Francisco
08.2025 - Current
- Tested and maintained 100+ conference rooms monthly, addressing AV issues to ensure optimal functionality.
- Managed Zoom/Teams meetings and Webinars, ensuring high-quality audio and video for virtual events.
- Supported company events by setting up, operating, and troubleshooting Microsoft Teams/Zoom systems, ensuring seamless audio, video, and livestream experiences.
- Proactively tested and troubleshot Microsoft Teams Rooms and scheduler devices, ensuring smooth virtual meetings and efficient room scheduling.
- Resolved high-visibility AV incidents in ServiceNow within SLA, restoring critical conference room functionality and reducing recurring signage and video conferencing failures.
Omni Associate/Customer Service Specialist
Dicks Sporting Goods
Daly City
04.2023 - Current
- Executed over $1,000,000 in online sales in the year of 2024 through picking, packing and staging for customer pickup and shipping.
- Collaborated with team to provide exceptional customer service, assisting over 30 customers per day to address inquiries and resolve issues.
- Developed in-depth knowledge of 6 distinct product categories, enabling effective customer guidance and issue resolution.
- Worked with order fulfillment software to process and track customer orders, ensuring smooth and efficient operations.
Assistant Store Manager
Lids Inc.
Daly City
05.2022 - 04.2023
- Worked on and applied troubleshooting skills to embroidery machines to provide service to about 20 people per day.
- Collaborated with store management to develop and implement effective strategies for increasing sales, improving customer service, and enhancing overall store performance.
- Managed key aspects of store operations, including inventory management, visual merchandising, and employee training and development, to drive store success.
- Trained and supervised sales associates, providing guidance and support to help them achieve individual and store goals.
Omni Associate
DICK'S Sporting Goods
Daly City
12.2019 - 05.2022
- Completed 150+ online orders per day including picking, packing and staging for customer pickup and shipping.
- Collaborated with team members to streamline order fulfillment procedures, resulting in increased efficiency and productivity.
- Worked with order fulfillment software to process and track customer orders, ensuring accurate and timely delivery.
- Managed key aspects of order fulfillment process, including inventory management, quality control, and shipping logistics.
Data Filing Intern
Sentient Energy
Burlingame
05.2021 - 08.2021
- Assisted in the migration of around 800 data files to new systems, ensuring smooth transitions and minimal disruption to business operations.
- Participated in data entry and verification tasks, contributing to the overall integrity and reliability of critical data assets.
- Contributed to the creation and maintenance of documentation related to data filing procedures, facilitating knowledge sharing and consistency.
Retail Sales Associate
Macy's
Daly City
04.2019 - 12.2019
- Collaborated with team members to provide exceptional customer service as a cashier, ensuring accurate transactions and resolving 30 customer inquiries per day.
- Proactively created enhanced shopping experiences through the heightened use of tools, technology and collaboration.
- Placed product to encourage customer-appeal; Maintained high customer readiness standards by delivering a clean, neat, and easy store environment.
Education
Certificate - IT
YEAR UP
Online12.2025
Completed coursework - Business Administration
Skyline College
San Bruno, CA12.2023
Completed coursework - Mechanical Engineering
City College of San Francisco
San Francisco, CA05.2021
Skills
- Teamwork
- Communication
- Fast Learner
- Leadership Skills
- Customer Service Skills
- Strong Analytical Thinking Skills
- Customer Assistance
- Ability to Work Under Pressure
- Collaboration
- Creative
- Personable Event Support
- Preventative Maintenance
- Service Ticket Management
- Video Conferencing
- Proficient in Adobe Creative Suite
- Proficient in Canva
- Proficient in Microsoft Office 365
- Proficient in Zoom
- Proficient in ServiceNow
- Proficient in Logitech
- Proficient in MacOs
Timeline
AV/VC IT Intern
LINKEDIN
08.2025 - Current
Omni Associate/Customer Service Specialist
Dicks Sporting Goods
04.2023 - Current
Assistant Store Manager
Lids Inc.
05.2022 - 04.2023
Data Filing Intern
Sentient Energy
05.2021 - 08.2021
Omni Associate
DICK'S Sporting Goods
12.2019 - 05.2022
Retail Sales Associate
Macy's
04.2019 - 12.2019
Certificate - IT
YEAR UP
Completed coursework - Business Administration
Skyline College
Completed coursework - Mechanical Engineering
City College of San Francisco