Elie Duhimbaze
Ottawa,ON
Summary
- Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet.
- Effective at working with little supervision to perform efficient and high-quality work.
- Landscaping Assistant background in plant placement, lawn maintenance and customer service. Proven history of using effective chemical application techniques and soil analysis knowledge to promote healthy landscapes.
- Friendly Call Agent with ability to handle fast-paced call center settings. Offering excellence skills abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Jake
Kildonan, Winnipeg, Winnipeg
03.2018 - Current
- Educated customers on promotions to enhance sales.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Prepared beverages and filled food orders for customers.
Cashier
Jake
Winnipeg, Oral
03.2020 - 03.2020
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Answered customer questions and provided detailed product information.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Performed inventory control, such as counting and stocking merchandise.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with special services, account updates and promotional options.
Cable Technician
Real Construction Ltd
Kigali
03.2018 - 03.2020
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Installing, maintaining, and repairing residential cable television and Internet services
- Setting up service, making repairs and working with customers to explain newly installed products. Far from being a routine job,
- Worked closely with network administrators and server engineers to ensure quality service.
- Responded to service requests during and after business hours.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Designed strategic plan for component development practices to support future projects.
Landscaping Assistant
Real Construction Ltd
Kigali
08.2018 - 02.2019
- Operated landscaping equipment with focus on safety and efficiency.
- Maintained grounds including trimming, weeding and general clean-up.
- Installed stonework according to landscape design plan and client specifications.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Reviewed plans and designs to ensure all grounds work was performed to specifications.
- Regularly performed soil analysis procedures for client lawn care to enhance growth planning process.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Assisted with weekly project planning and crew scheduling.
- Supervised team member performance to meet client deadlines and requirements.
Call Center Agent
Airtel
Kigali
12.2016 - 07.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on product and service details and information.
- Achieved customer satisfaction at high levl of quality
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Answered customer questions regarding merchandise and pricing.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma - Science, Technology, And Society
Murama Secondary School
Ruhango, Southern province 10.2016
Coursework in Fiber Cable Installation
TEVT Remera
Kigali11.2016
Skills
- Customer education
- Customer relations understanding
- Equipment repairs
- Safety practices
- Grounds maintenance
- Debris removal
- Weeding gardens
- MS Office
- Quality Assurance
- Scheduling
- Team building
- Installing devices
- Materials coordination
- Hand and power tool operation
- Construction knowledge
- Safety and compliance
Timeline
Cashier
Jake
03.2020 - 03.2020
Landscaping Assistant
Real Construction Ltd
08.2018 - 02.2019
Customer Service Cashier
Jake
03.2018 - Current
Cable Technician
Real Construction Ltd
03.2018 - 03.2020
Call Center Agent
Airtel
12.2016 - 07.2017
High School Diploma - Science, Technology, And Society
Murama Secondary School
Coursework in Fiber Cable Installation
TEVT Remera
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