Sandali Merlyn
Toronto,ON
Summary
Proven Customer Service Representative at Tim Hortons, adept in critical thinking and data entry, enhanced customer loyalty through empathetic resolution of complaints and efficient call handling. Excelled in customer satisfaction, significantly improving service experience by tailoring support for high-priority clients and fostering team development.
Personable and dedicated, with solid understanding of customer service and hospitality. Demonstrates expertise in conflict resolution and operational management. Committed to enhancing guest experiences and driving team efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Tim Hortons
03.2023 - Current
- Managed high-stress environments with efficiency and professionalism.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company ali
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Bachelor Of Early Childhood Care And Education -
George Brown College
Toronto, NoneStandard First Aid With CPR/AED Level C -
Heaven Can Wait
Toronto, ON09.2023
Advance Level -
Sri Dharmaloka College
Sri Lanka08.2023
Ordinary Level -
Sri Dharmaloka College
Sri Lanka06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer satisfaction measurement
- Team development
- Customer education
Languages
English
Professional Working
Timeline
Customer Service Cashier
Tim Hortons
03.2023 - Current
Bachelor Of Early Childhood Care And Education -
George Brown College
Standard First Aid With CPR/AED Level C -
Heaven Can Wait
Advance Level -
Sri Dharmaloka College
Ordinary Level -
Sri Dharmaloka College
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