Elias Elias
Toronto,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Sales Support
NTT BPO
Toronto
05.2022 - 07.2023
- Resolved average of 50 customer issues per day through active communication and dedicated research skills.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Conducted market research to identify customer needs and preferences.
CSR
Tim Hortons
Toronto
08.2021 - 02.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Supervisor
BLEN AUTOMOTIVE Parts
Addis Ababa
07.2019 - 04.2021
- Achieved results by working with staff to meet established targets.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Computer Security
York University
Toronto, ON06.2027
Skills
- Desktop Technical Support
- Customer Support
- Microsoft Office Suite
- MacOS, Windows, and grasp of Linux
- Photography
- Punctuality
- Strong communications skills
- Fast learner
Languages
English
Full Professional
Certification
- Introduction to Cyber Security Learning Path (Try Hack Me)
- Digital Marketing & Graphic Design (Springboard ServicesLearn Earn RBC)
- Emergency Level First Aid & CPR Level C Certificate.
- Licensed Security guard
Timeline
Technical Sales Support
NTT BPO
05.2022 - 07.2023
CSR
Tim Hortons
08.2021 - 02.2022
Supervisor
BLEN AUTOMOTIVE Parts
07.2019 - 04.2021
Bachelor of Science - Computer Security
York University