Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elias Elias

Toronto,ON

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Sales Support

NTT BPO
05.2022 - 07.2023
  • Resolved average of 50 customer issues per day through active communication and dedicated research skills.
  • Generated and executed sales plans in existing customer base to meet profit increase goals.
  • Conducted market research to identify customer needs and preferences.

CSR

Tim Hortons
08.2021 - 02.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Supervisor

BLEN AUTOMOTIVE Parts
07.2019 - 04.2021
  • Achieved results by working with staff to meet established targets.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.

Education

Bachelor of Science - Computer Security

York University
Toronto, ON
06.2027

Skills

  • Desktop Technical Support
  • Customer Support
  • Microsoft Office Suite
  • MacOS, Windows, and grasp of Linux
  • Photography
  • Punctuality
  • Strong communications skills
  • Fast learner

Languages

English
Full Professional

Certification

  • Introduction to Cyber Security Learning Path (Try Hack Me)
  • Digital Marketing & Graphic Design (Springboard ServicesLearn Earn RBC)
  • Emergency Level First Aid & CPR Level C Certificate.
  • Licensed Security guard

Timeline

Technical Sales Support

NTT BPO
05.2022 - 07.2023

CSR

Tim Hortons
08.2021 - 02.2022

Supervisor

BLEN AUTOMOTIVE Parts
07.2019 - 04.2021

Bachelor of Science - Computer Security

York University

Similar Profiles

CREATE PROFILE
Elias Elias