Elias Abdulahad
SALES/MANAGEMENT
Aurora,Ontario
Summary
Accomplished salesmen and leader with a robust background encompassing problem resolution, business development, fraud prevention and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, sales targets and leadership.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
MOD/Sales Associate Specialist
Rogers Aurora
Aurora, ON
09.2018 - Current
- Dealing with staff concerns through conflict resolution, effective use of progressive discipline when needed. Lead team meetings and executing staff recognition programs.
- Training new candidates as well as creating and supporting individual development plans and providing one on one coaching.
- Accountable for high customer service standards and meeting stringent corporate targets for revenue, budgets, operating costs, sales, and labor
- Consistently surpassing sales quotas through effective sales strategies and structured time management
- Maintaining accurate inventory levels and documentation as well as completing regular inventory counts and shrink analysis. Investigates irregularities and discrepancies for customer accounts, store inventory and reporting.
- Acting with urgency to ensure customer escalations are resolved within an acceptable timeframe to the satisfaction of customers within business means.
- Responds to inquiries or requests for information from other employees, management, external departments, and the public.
- Opened and closed store independently and prepared bank deposits.
Project Coordinator
Grace and Truth Christian Assembly
Aurora
06.2014 - Current
- Coordinated individual duties for events after evaluation of each individuals skill level and knowledge
- Resolved issues through active listening and open-ended questioning, escalating major problems to leaders within the church.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events
- Translated messages from Arabic to English for individuals struggling with language barriers.
Assistant manager
Subway Aurora
09.2016 - 09.2018
- Created schedules utilizing store traffic reports to predict staffing requirements to maximizing sales and productivity, reviewing and approving payroll.
- Established clientele and organized large catering orders
- Built rapport and upsold merchandise to customers
- Managed expectations for health and safety store inspections
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and trained newcomers into quality workers
Intern
EXCO Engineering
Newmarket, ON
09.2017 - 01.2018
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
- Collaborated with team to optimize workflow and achieve objectives.
- Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.
- Developed, prepared and reviewed reports and studies to identify and assist with engineering solutions.
- Designed and coordinated engineering tests and experiments.
Education
Advanced Diploma - George Brown College - Automation Engineering Tech
George Brown College
Toronto, ON 05.2001 -
High School Diploma -
Secondary, St. Maximilian Kolbe Catholic High School
Aurora, ON 05.2001 -
Skills
Superior diplomacy skills and ability to communicate verbally and in writing in a tactful, professional manner
-Excel in the competencies related to coaching, training, motivating and teamwork
Demonstrated diplomacy in dealing with various sensitive situations
Proven ability to give and receive feedback in a positive, constructive manner
Demonstrated ability with active listening skills to resolve customer and staff conflict
Performs well under pressure and in a challenging environment
Proven experience and ability to manage teams through change
Certification
* LEGO Robotics collaboration and teamwork award
Timeline
MOD/Sales Associate Specialist
Rogers Aurora
09.2018 - Current
Intern
EXCO Engineering
09.2017 - 01.2018
Assistant manager
Subway Aurora
09.2016 - 09.2018
Project Coordinator
Grace and Truth Christian Assembly
06.2014 - Current
Advanced Diploma - George Brown College - Automation Engineering Tech
George Brown College
05.2001 -
High School Diploma -
Secondary, St. Maximilian Kolbe Catholic High School
05.2001 -