ELIANA SANCHEZ
Calgary,Alberta
Summary
Administrative professional with extensive experience in the insurance sector, portfolio management and recovery, and intangible product commercialization. Proficient in advanced technological tools and Microsoft Office. Results-oriented with a focus on customer service, teamwork, and leadership in achieving strategic objectives. Committed to process optimization and delivering outstanding client experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Customer Management Director in Digital Marketing
MDC Company SAS
2023.03 - 2024.05
- Managed customer support across multiple digital channels, including WhatsApp Business, Facebook, and Instagram
- Responsible for the commercialization of intangible products, such as virtual courses on the Hotmart platform and subscriptions to other sales tracking platforms
- Developed and implemented remarketing, customer retention, and post-sales follow-up strategies, enhancing customer experience and retention rates.
Real Estate Agent
IMUBLI
2021.02 - 2023.05
- Advised sellers and buyers on all stages of the property sale process, including legal documentation review, removal of encumbrances, and mortgage loan advice
- Managed the publication of properties on real estate portals and organized property visits, providing comprehensive support until the property was handed over to the new owner
- Supervised the appraisal process and title study, ensuring an efficient and secure transaction.
Founder and Entrepreneur
Elimarketing Store
2015.10 - 2021.01
- Managed a virtual store on Instagram specializing in the sale of bedding, customized event t-shirts, and women’s accessories
- Designed and implemented digital marketing strategies, increasing sales volume and strengthening brand presence on social media.
Sales Executive
Mercantil Seguros
2014.12 - 2015.07
- Achieved and exceeded sales targets for various insurance products, providing tailored advice to clients based on their needs
- Negotiated commercial agreements that resulted in profitable relationships for the company and beneficial solutions for clients.
Administrative Specialist
Mercantil Financiadora de Primas
2005.09 - 2014.12
- Coordinated and supervised collection management, ensuring compliance with internal policies and optimizing debt recovery processes
- Prepared statistical reports and management analysis, proposing strategies for refinancing and debt recovery
- Managed a team, ensuring efficient performance and achievement of departmental objectives.
Education
Bachelor of Business Administration - Material and Financial Resources
Universidad Nacional Experimental Simón Rodríguez
Caracas, Venezuela01.2010
Higher Technician in Business Administration - Banking and Finance
Colegio Universitario Francisco de Miranda
Caracas, Venezuela01.2004
Skills
- Advanced Microsoft Office proficiency (Word, Excel, PowerPoint).
- Experience with digital platforms (Hotmart, CRM, social media).
- Sales management and digital marketing strategies.
- Customer retention and remarketing strategies.
- Debt collection and portfolio recovery management.
- Real estate advisory and comprehensive sales management.
Organizational Development
Team Collaboration
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Customer Management Director in Digital Marketing
MDC Company SAS
2023.03 - 2024.05
Real Estate Agent
IMUBLI
2021.02 - 2023.05
Founder and Entrepreneur
Elimarketing Store
2015.10 - 2021.01
Sales Executive
Mercantil Seguros
2014.12 - 2015.07
Administrative Specialist
Mercantil Financiadora de Primas
2005.09 - 2014.12
Bachelor of Business Administration - Material and Financial Resources
Universidad Nacional Experimental Simón Rodríguez
Higher Technician in Business Administration - Banking and Finance
Colegio Universitario Francisco de Miranda
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