Summary
Overview
Work History
Education
Skills
Personal Information
LANGUAGES
AVAILABILITY
ADDITIONAL INFO
Languages
Timeline
Generic

ELI MAVAKALA

Gatineau,QC

Summary

Customer service representative with experience supporting bilingual customers via phone, email, and chat. Resolves complaints, processes refunds, and maintains accurate service records in CRM systems. Applies strong communication and organizational skills while collaborating with team members to improve customer outcomes.

Overview

1
1
Language
1
1
year of professional experience

Work History

Customer Service Representative

Bilingual Customer Support Specialist
Moncton, New Brunswick
08.2025 - 06.2026
  • Assisted bilingual customers with phone, email, and chat inquiries to ensure effective communication and resolution.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved account questions by applying support scripts and service procedures for accurate customer assistance.
  • Processed refunds, replacements, and billing adjustments to enhance customer satisfaction and loyalty.
  • Recorded service requests in CRM systems with accuracy.

Soccer Supervisor

Codiac Soccer
01.2025 - 01.2025
  • Coordinated coach schedules and managed work hours for soccer programs, ensuring optimal staffing for all activities.
  • Confirmed availability of coaches through direct communication.
  • Organized soccer fields and ensured equipment was prepared for practices and games.
  • Communicated effectively with coaches, players, and staff to ensure smooth operations.
  • Resolved scheduling conflicts and adapted to last-minute changes, maintaining program continuity and supporting staff needs.
  • Assisted with setting up drills, training sessions, and daily activities.
  • Exhibited leadership and professionalism in a fast-paced environment, fostering a positive atmosphere for coaches and players.

Education

Certificate - Google Workspace & Remote Collaboration

Coursers / Google
Online
08-2026

High School Diploma -

Harrison Trimble High School
Moncton, NB
06-2026

Skills

  • Customer Service
  • Client relations
  • Schedule management
  • Scheduling
  • Time Management
  • Attention to Detail
  • Communication
  • Teamwork
  • Team collaboration
  • Leadership
  • Problem Solving
  • Organization
  • Data management
  • Information research

Personal Information

Availability: Available for evenings, weekends, and holidays.

LANGUAGES

English (Fluent), French (Fluent), Lingala (Fluent), Swahili (Fluent), Portuguese (Conversational)

AVAILABILITY

  • Monday-Friday: 7:00 AM-9:00 PM
  • Weekends: Optional

ADDITIONAL INFO

  • Strong work ethic and positive attitude.
  • Comfortable working independently or as part of a team.
  • Eager to learn, grow, and take on new responsibilities.

Languages

English
Native/ Bilingual

Timeline

Customer Service Representative

Bilingual Customer Support Specialist
08.2025 - 06.2026

Soccer Supervisor

Codiac Soccer
01.2025 - 01.2025

Certificate - Google Workspace & Remote Collaboration

Coursers / Google

High School Diploma -

Harrison Trimble High School
ELI MAVAKALA