Customer service representative with experience supporting bilingual customers via phone, email, and chat. Resolves complaints, processes refunds, and maintains accurate service records in CRM systems. Applies strong communication and organizational skills while collaborating with team members to improve customer outcomes.
Overview
1
1
Language
1
1
year of professional experience
Work History
Customer Service Representative
Bilingual Customer Support Specialist
Moncton, New Brunswick
08.2025 - 06.2026
Assisted bilingual customers with phone, email, and chat inquiries to ensure effective communication and resolution.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved account questions by applying support scripts and service procedures for accurate customer assistance.
Processed refunds, replacements, and billing adjustments to enhance customer satisfaction and loyalty.
Recorded service requests in CRM systems with accuracy.
Soccer Supervisor
Codiac Soccer
01.2025 - 01.2025
Coordinated coach schedules and managed work hours for soccer programs, ensuring optimal staffing for all activities.
Confirmed availability of coaches through direct communication.
Organized soccer fields and ensured equipment was prepared for practices and games.
Communicated effectively with coaches, players, and staff to ensure smooth operations.
Resolved scheduling conflicts and adapted to last-minute changes, maintaining program continuity and supporting staff needs.
Assisted with setting up drills, training sessions, and daily activities.
Exhibited leadership and professionalism in a fast-paced environment, fostering a positive atmosphere for coaches and players.
Education
Certificate - Google Workspace & Remote Collaboration
Coursers / Google
Online
08-2026
High School Diploma -
Harrison Trimble High School
Moncton, NB
06-2026
Skills
Customer Service
Client relations
Schedule management
Scheduling
Time Management
Attention to Detail
Communication
Teamwork
Team collaboration
Leadership
Problem Solving
Organization
Data management
Information research
Personal Information
Availability: Available for evenings, weekends, and holidays.
LANGUAGES
English (Fluent), French (Fluent), Lingala (Fluent), Swahili (Fluent), Portuguese (Conversational)
AVAILABILITY
Monday-Friday: 7:00 AM-9:00 PM
Weekends: Optional
ADDITIONAL INFO
Strong work ethic and positive attitude.
Comfortable working independently or as part of a team.
Eager to learn, grow, and take on new responsibilities.
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Bilingual Customer Support Specialist
08.2025 - 06.2026
Soccer Supervisor
Codiac Soccer
01.2025 - 01.2025
Certificate - Google Workspace & Remote Collaboration