Elham Noori
NEWMARKET,ON
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
4
4
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Circle k
NEWMARKET
08.2023 - Current
- Managed daily operations to ensure efficient customer service delivery.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Resolved escalated complaints from customers in a timely manner.
- Implemented process improvements to enhance service efficiency and effectiveness.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Assisted in training new customer service representatives on company policies.
- Collaborated with management to develop customer engagement strategies.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Monitored inventory levels and placed orders for necessary supplies.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Trained new cashiers on register procedures and customer service standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Established relationships with key stakeholders within the organization.
Education
ARIANA AFGHAN-TURK High School
KABUL, KABULSome College (No Degree) - Science
Kabul University
KABUL, KABUL 10.2019 - 06.2023
Skills
- Customer service
- Team leadership
- Employee training
- Shift management
- Order management
- Process improvement
- Stock control
- Safety compliance
- Hygiene practices
- Dietary knowledge
- Promotional strategies
- Problem solving
- Relationship building
- Positive and professional
Languages
Persian
First Language
English
Upper Intermediate (B2)
B2
Turkish
Elementary (A2)
A2
Russian
Elementary (A2)
A2
Timeline
Assistant Manager, Customer Service
Circle k
08.2023 - Current
Some College (No Degree) - Science
Kabul University
10.2019 - 06.2023
ARIANA AFGHAN-TURK High School