Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMAN BURA

Winnipeg,Canada

Summary

Effective Team player and problem solver with advanced Customer Service Skills along with a hard-working mindset. Seeking to apply expertise and experience to take on a challenging new role with an established and enthusiastic organization. Can easily lift up to 70lbs easily

Customer service professional with robust background in team leadership and customer support. History of implementing strategies that enhance service quality and operational efficiency. Known for strong collaboration skills and ability to adapt to changing needs, ensuring reliable results. Proficient in conflict resolution and process improvement.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Service

Dairy Queen
07.2021 - Current
  • Ensures guest service in all areas meets applicable standards for quality, value and cleanliness
  • Handle minor customer complaints, taking prompt and appropriate action to resolve problems and make determination when to report to the management team on more serious complaints
  • Informs immediate supervision promptly of all problems or unusual matters of significance
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.

Purolator
05.2021 - 07.2021
  • Unload, count and separate broken pallets from trailers with forklift
  • Continuously replenish all items needed by all line workers to maintain a constant production of merchandise{pallets}
  • Load repaired pallets onto trailers to meet order specifications with forklift
  • Maintain a clean and organised dock environment free of any debris to prevent potentially hazardous occurrences
  • Perform daily routine safety inspections of forklift in use

Education

CAD TECHNICIAN - computer aided design

Manitoba Institute of Trade and Technology
02.2023

High school diploma -

Maharana Pratap Public School

Skills

  • Customer service expertise
  • Innovation and creativity
  • Performance tracking
  • Problem-solving
  • Customer service
  • Microsoft outlook, word, and Excel
  • Time management
  • Excellent time management skills
  • Verbal and written communication
  • Decision-making
  • Adherence to high customer service standards
  • Cash handling
  • Relationship building
  • Customer relations
  • Exceptional interpersonal communication
  • Handling escalations
  • Deadline oriented

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Assistant Manager, Customer Service

Dairy Queen
07.2021 - Current

Purolator
05.2021 - 07.2021

High school diploma -

Maharana Pratap Public School

CAD TECHNICIAN - computer aided design

Manitoba Institute of Trade and Technology

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AMAN BURA