Summary
Overview
Work History
Education
Skills
Timeline
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Elham Achak

Toronto,Ontario

Summary

Dynamic leader with proven expertise in staff management and spa operations, honed at Hiva. Excelled in employee coaching and performance evaluations, significantly enhancing service standards. Skilled in creating safe, engaging environments, evidenced by mentoring roles and problem-solving aptitude. Achievements include streamlining payroll processes and elevating staff training protocols.

Overview

9
9
years of professional experience

Work History

Spa Manager

Hiva
02.2009 - 09.2012
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.

Daycare Manager

Parak
03.2004 - 10.2008
  • Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
  • Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.

Education

Diploma - Medical Esthetician

Anderson College
08.2024

Certificate - Personal Support Worker

Anderson College
12.2022

Skills

  • Staff Management
  • Spa operations
  • Employee Coaching
  • Performance Evaluations

Timeline

Spa Manager

Hiva
02.2009 - 09.2012

Daycare Manager

Parak
03.2004 - 10.2008

Diploma - Medical Esthetician

Anderson College

Certificate - Personal Support Worker

Anderson College

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Elham Achak