Elhaam Susan Javeid
Oakville
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. .
Overview
14
14
years of professional experience
Work History
Commercial Insurance Broker
Arthur J. Gallagher
01.2021 - Current
- R.I.B.O Licensed
- Develop, maintain and manage client relationships
- Maintain accurate and complete data in broker management systems
- Maintain utmost good faith by exercising due diligence in collecting and disclosing relevant information to insurers and clients
- Provide accurate and timely documentation (renewal review, submission, proposal, binder, certificates etc
- Review Insurance wordings and contracts to ensure compliance
- Establish procedures regarding risk exposure and recommend insurance options
Commercial Account Manager
Brokerlink
01.2016 - 01.2021
- R.I.B.O Licensed
- Negotiate and bind coverage with insurers based on guidelines for new business & renewals
- Assessed risk, generate quote, processed sales, bind coverage and prepared documentation
- Proficient in EPIC and various Broker Portals
- Maintained professional relationships with insurers to ensure maximization of growth and retention
- Actively developed increased knowledge of all related insurance products
- Participated in training and professional development courses to enhance skills and industry knowledge
- Claims reporting on behalf of clients
Commercial Account Manager
Lackner Mclennan Insurance Company
05.2013 - 04.2015
- R.I.B.O Licensed
- Responsible for managing a book of business consisting of renewals and marketing new business
- Provided support to team of producers, managed relationships between the clients and carriers
- Assessed risk, generate quote, processed sales, bind coverage and prepared documentation
- Used programs such as SigXP and Policy Works
- Completed premium financing contracts as required
- Provided professional customer service
- Actively developed increased knowledge of all related insurance products
- Participated in training and professional development courses to enhance skills and industry knowledge
- Promote a positive, healthy and mutually- respectful working environment
Customer Service Representative/Insurance Broker
HKMB/Hub International
10.2009 - 02.2013
- R.I.B.O Licensed
- Adhere to company underwriting guidelines
- Issue documentation and review insurer's wordings, making comparisons’ that all coverage included
- Work with clients to gather information requirements as per marketing proposal specific underwriting requirements
- Working with Accounting to investigate account discrepancies and make corrections as required
- Work with brokers to develop new business
- Assess, evaluate, rate and quote new business submissions and renewal business(Commercial/Personal Lines)
- Utilize programs such as Tam, Microsoft Outlook, Compu Quote
Education
CIP (Chartered Insurance Professional) designation -
Insurance Institute of Canada
IBAO (Insurance Brokers Association of Ontario) Completed CAIB -
2012
Insurance Broker) designation -
Skills
- Extensive Commercial Insurance Experience
- Carrier Policies
- Professional Relationships
- Identifying Opportunities
- Liability Management
- Compliance Risk Management
- Underwriter Collaboration
Timeline
Commercial Insurance Broker
Arthur J. Gallagher
01.2021 - Current
Commercial Account Manager
Brokerlink
01.2016 - 01.2021
Commercial Account Manager
Lackner Mclennan Insurance Company
05.2013 - 04.2015
Customer Service Representative/Insurance Broker
HKMB/Hub International
10.2009 - 02.2013
CIP (Chartered Insurance Professional) designation -
Insurance Institute of Canada
IBAO (Insurance Brokers Association of Ontario) Completed CAIB -
Insurance Broker) designation -
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