Eleniana Gkrempi

Managed front desk operations for a busy hotel, ensuring optimal customer service and guest satisfaction. Greeted guests, processed check-ins and check-outs, and handled reservations. Handled guest requests and resolved issues in a timely manner. Collaborated with housekeeping and maintenance teams to ensure smooth operations.

• Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
• Processed payments for guest accounts, accepted cash or credit cards as payment.
• Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.

• Provided exceptional customer service by assisting guests with inquiries and resolving issues

• Managea room reservations, cneck-Ins, ana check-outs using notel sortwar

• Maintained accurate records of guest information and payment details
• Collaborated with housekeeping and maintenance teams to address guest concerns and ensure guest satisfaction
• Addressed guest inquiries and resolved complaints promptly and professionally

• Welcoming customers as they arrive at the bakery and respond to their queries regarding baked products .
• Assisting the costumers in choosing cakes , pastries, cookies , bread, and pies according to their specific tastes.
• Processed payments , accepted cash or credit cards as payment.

• Ordered materials, supplies, or equipment needed for providing services.
• Followed safety protocols while performing tasks in the salon.
• Educated clients on proper care instructions for their newly styled hair.
• Greeted customers and provided excellent customer service.
• Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
• Cleaned and sanitized all salon tools and equipment.
• Organized the salon by tidying up shelves and displays.
• Set up stations for stylists before their appointments with clients.
• Prepared color formulas as directed by stylists.
• Maintained a clean work environment throughout the day.
• Checked out customers at the end of their visit.
• Stocked shelves with new products when needed.
• Provided assistance to other staff members during busy times.
• Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
• Checked in customers for appointments and notified stylists of clients' arrival.
• Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
• Shampooed and conditioned hair of [Number] customers per day.
• Performed relaxing head and scalp massages for customers.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Shampooed, conditioned and dried hair and scalp or hairpieces.
• Combed, brushed and sprayed hair or wigs to set style.

• Greeted customers and provided excellent customer service.
• Assisted in product selection, offering advice on fit, style, color and fabric.
• Maintained a neat and organized sales floor.
• Processed cash payments for customer purchases.
• Operated the cash register to complete transactions.
• Answered phone calls from customers regarding inquiries about products or services offered by the store.
• Recovered clothing items from fitting rooms and returned to specified department areas.

• Specializes in enhancing sales with a high level of customer service and finding exactly what the customer wants.

• Greeted customers to determine wants or needs.
• Exchanged merchandise for customers and accepted returns.
• Cleaned shelves, counters and tables to maintain organized store.

• Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
• Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
• Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
• Swept salon floors, took out trash and sterilized styling tools after use.
• Responded to customer inquiries by phone, email and in person.
• Shampooed, conditioned and dried hair and scalp or hairpieces.
• Combed, brushed and sprayed hair or wigs to set style.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Scheduled client appointments.
• Help the hairdresser with some clients.
• Colouring hair.

• Providing a warm welcome for costumers.
• Prepare tables for meals, including setting up items such as silverware or glassware.
• Serve food or beverages to the costumers.
• Take out dishes and glasses from tables.
• Check with costumers to ensure that they are enjoying their meals , take action to correct any problems.

• Listen without an agenda. Listening sincerely.The buying process is not about our wants and needs , it is about the costumer.
• Dont try to talk to someone into something, listen to what they want allowing them to make their own decision.
• Serve others by asking question that will assist them in making a wise decision.
• Exchanged merchandise for customers and accepted returns.
• Computed purchases and received and processed cash or credit payment.
• Answered store and merchandise questions and led customers to wanted items.
• Described merchandise and explained use, operation and care.

• I perform a beauty enhancing service, by inserting pigment into the client’s eyebrows to resemble natural hair strokes.
• I educate clients on how to maintain & properly take care of their semi-permanent eyebrow tatoo.
• I inform clients that a one time 6-8 week touch up or fill in is required to maintain this luxury look.