DIANE ISHIMWE
Montreal,QC
Summary
Diligent professional always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following protocols.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Receptionist
Cheickna
09.2024 - Current
- Greeted guests upon arrival, answered inquiries and provided information about hotel services
- Checked in guests using established procedures, verified guest identification and credit card information
- Processed payments for guest accounts, accepted cash or credit cards as payment
- Responded to customer complaints and addressed issues promptly and professionally
- Managed the switchboard, transferring calls and taking messages as required
- Provided excellent customer service to ensure a positive experience for all hotel patrons
- Handled incoming mail and faxes; distributed appropriately within the organization
- Updated computer systems with guest information accurately while maintaining confidentiality of data
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Warehouse Associate
AZZEDINE CHAIB
07.2023 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
Sales Assistant
Ms. Ibyayesu Angel
10.2021 - 11.2023
- Assisted in creating displays to promote products
- Processed orders accurately and efficiently using a POS system
- Analyzed customer feedback data to identify areas of improvement within store's services
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies
- Informed customers about current promotions and discounts
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner
- Assisted customers with returns, exchanges and refunds
- Greeted customers and provided assistance with product selection
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
Customer Service Assistant
Adeline Ingabire
11.2020 - 10.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized problem-solving skills to address customer queries and complaints.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Education
Bachelor of Arts - Hospitality And Tourism Management
University of Nairobi
Nairobi, KNY09.2021
Skills
- Computer skills
- Display building
- Customer Needs Assessment
- Customer Assistance
- Friendly and Helpful
- Reliability
- Attention to Detail
- Multitasking
- Meeting Sales Goals
- Decision-Making
- Customer Service
- Product and Service Sales
- POS Software
- Team Cooperation
- Active Listening
- Professional appearance
- Microsoft office
- Guest relations
- Customer service
- Teamwork and collaboration
- Hospitality services
- Problem-solving
- Data entry
- Front desk management
- Time management
- Phone and email etiquette
- Problem-solving skills
- Guest reception
- POS system operation
- Data gathering
- Word processing
- Front office management
Languages
English
Full Professional
French
Professional Working
Timeline
Hotel Front Desk Receptionist
Cheickna
09.2024 - Current
Warehouse Associate
AZZEDINE CHAIB
07.2023 - 08.2024
Sales Assistant
Ms. Ibyayesu Angel
10.2021 - 11.2023
Customer Service Assistant
Adeline Ingabire
11.2020 - 10.2021
Bachelor of Arts - Hospitality And Tourism Management
University of Nairobi
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